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kof1973
kof1973
Join Date 01/0001
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Trouble activating fences after format

May 24, 2021 2:27:56 PM from Stardock ForumsStardock Forums

Hello.

I need help.

I purchased fences about a month ago.

After formatting my laptop last night.

Installing fences again.

Filling out my product key and email information that it asked for.

It would not accept my email anymore.

wich by the way it is correct because i had written down that information on the day of my purchase.

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kof1973
AzDude
Join Date 11/2002
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Reply #1 May 24, 2021 3:28:13 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Try this link and report back https://forums.stardock.com/484254/getting-your-products-and-keys

 

 


AzDude
Stardock Community Assistant

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kof1973
kof1973
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Reply #2 May 24, 2021 5:13:36 PM
from Stardock ForumsStardock Forums

Yes i received the email with instructions on how to download your product and key about a month ago and everything went well back then.
The problem is now after formatting and trying to reinstall fences.
I believe the key is accepted by your software but i get a message that my email address is not valid for the product key.
I was just at manage my account and the key and my email address on there are exactly what i enter.
I dont know whats wrong.

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kof1973
AzDude
Join Date 11/2002
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Reply #3 May 24, 2021 5:33:48 PM
from Stardock ForumsStardock Forums

 Hello,

Sorry to hear you are having issues.

Submit a support ticket here please https://stardock.atlassian.net/servicedesk/customer/portal/4

and explain for a fix .


AzDude
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kof1973
kof1973
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Reply #4 May 25, 2021 3:42:55 PM
from Stardock ForumsStardock Forums

Im new to filling out a support ticket so im having some trouble and i need some help.

Like how do i fill out the area where it says "Email confirmation to".

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kof1973
AzDude
Join Date 11/2002
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Reply #5 May 25, 2021 4:02:40 PM
from Stardock ForumsStardock Forums

Quoting kof1973,
reply 4

"Email confirmation to".

To your email

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kof1973
Island Dog
Join Date 06/2003
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Reply #6 May 25, 2021 4:02:51 PM
from Stardock ForumsStardock Forums

That's where you enter your email.

In your ticket, make sure you include any emails, serial numbers, and order numbers you have. I don't see any purchases under this account.

 

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kof1973
urban_monkee
Join Date 05/2016
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Reply #7 May 25, 2021 5:39:21 PM
from Stardock ForumsStardock Forums

I am having the exact same issues as the OP. I can see my Fences purchase and the receipt but still cannot activate the software. If I try via the Product Key I get an error that my email is not associated to that, and if I try via the Account option, it says that Fences is not associated with my account. How can I solve this?

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kof1973
kof1973
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Reply #8 May 25, 2021 7:19:37 PM
from Stardock ForumsStardock Forums

Thank you!,

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kof1973
basj
Join Date 03/2001
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Reply #9 May 25, 2021 7:56:02 PM
from Stardock ForumsStardock Forums

Quoting kof1973,
reply 8

I am having the exact same issues as the OP. I can see my Fences purchase and the receipt but still cannot activate the software. If I try via the Product Key I get an error that my email is not associated to that, and if I try via the Account option, it says that Fences is not associated with my account. How can I solve this?

Hello,
Sorry to hear you are having issues.Please try those suggested step mentioned above. If still fail, please submit a support ticket using the link posted above (reply#3), include all information in there as mentioned in reply#6. And Support will help you from there.

Thanks
Basj,
Stardock Community Assistant.

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