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Sir Meili
Sir Meili
Join Date 07/2003
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Multiplicity keeps computer from going to sleeep

January 13, 2021 11:48:35 AM from Stardock ForumsStardock Forums

I just got a new computer (HP Spectre x360 13t) and I noticed that when Mulitplicity is running, I can't put the computer to sleep. It just immediately wakes back up. I don't have this problem on my older Dell precession m6400. My guess is maybe it has something to do with the new S0 sleep state?

Either way, is there a way to prevent this? I can reproduce at will. When multiplicity is running, selecting sleep results in it immediately waking back up. With Multiplicity unloaded, the computer goes to sleep as expected.

I should note that I currently have this set up as a secondary computer. I don't know if the problem is there if it's the primary. I will try it out.

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Sir Meili
Sir Meili
Join Date 07/2003
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Reply #1 January 13, 2021 12:14:10 PM
from Stardock ForumsStardock Forums

I just changed my new laptop to be the Primary and I have the same issue. This is not going to be acceptable if I can't put my laptop to sleep (Imagine if I have to leave somewhere and put it in my bag really quick).

Is there a setting or something I can do to help prevent this behavior?

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Sir Meili
AzDude
Join Date 11/2002
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Reply #2 January 13, 2021 1:08:46 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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Sir Meili
sdrohan
Join Date 10/2012
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Reply #3 January 13, 2021 1:23:07 PM
from Stardock ForumsStardock Forums

Quoting Sir Meili,
reply 1

(Imagine if I have to leave somewhere and put it in my bag really quick).

That would not be a problem as you would be away from the Primary.

Please ensure you do not have these enabled:

Sean Drohan
Stardock Support Manager

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Sir Meili
Neil Banfield
Join Date 04/2001
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Reply #4 January 13, 2021 1:37:23 PM
from Stardock ForumsStardock Forums

I would also recommend updating to the 3.55 release as it had changes for connected standby setups.

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Sir Meili
Sir Meili
Join Date 07/2003
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Reply #5 January 13, 2021 2:59:57 PM
from Stardock ForumsStardock Forums

Ok, so:

1) When I make the full switch, this new laptop will be my primary. So hopefully there is a solution in that scenario. (it will sit in a dock a lot and be mainly used for KVM instead of just KM duties across multiple monitors)

2) I did have the "prevent.." one checked on my current primary and unchecked that. I did update my current primary to 3.55 and still no go (secondary was still on 3.55). The only solace is if I hit the power button again on the lock screen, it goes to sleep, but I would rather not have to do this.

Thanks,
Frank

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Sir Meili
SheriffBuck
Join Date 04/2014
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Reply #6 December 8, 2021 6:14:28 AM
from Stardock ForumsStardock Forums

Hello,

I've got a similar issue with two Dell computers. My main work PC is the primary, and all check boxes advised in earlier posts are cleared. On the "slave" unit which has no keyboard and mouse, Multiplicity is setup as a secondary.

On the slave/secondary Dell (new XPS 2021 edition), I'm no longer able to put the computer to sleep when Multiplicity is installed. When I click start > power > sleep, the laptop briefly sleeps and then wakes back up again. This is regardless of whether I use the shared mouse (preferred) or the laptop's own trackpad/keyboard. 

I'm running Multiplicity V3.57, Build 00103 on both units. I have Windows 10 21H2 19044.1387 running on the slave PC.

On event viewer on the slave PC, I see a Kernel-Power event ID 507 stating that the system is exiting Connected Standby with reason: "Input Keyboard" or "Input Mouse" depending on what I used to trigger the sleep function.

With Multiplicity "unloaded" using the tooltray menu, the system sleeps without problem.

I've recently bought the full licence for this, so hoping a fix can be found.

Thanks team.

 

 

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Sir Meili
sdrohan
Join Date 10/2012
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Reply #7 December 8, 2021 12:48:37 PM
from Stardock ForumsStardock Forums

Quoting SheriffBuck,
reply 6

Hello,

I've got a similar issue with two Dell computers. My main work PC is the primary, and all check boxes advised in earlier posts are cleared. On the "slave" unit which has no keyboard and mouse, Multiplicity is setup as a secondary.

On the slave/secondary Dell (new XPS 2021 edition), I'm no longer able to put the computer to sleep when Multiplicity is installed. When I click start > power > sleep, the laptop briefly sleeps and then wakes back up again. This is regardless of whether I use the shared mouse (preferred) or the laptop's own trackpad/keyboard. 

I'm running Multiplicity V3.57, Build 00103 on both units. I have Windows 10 21H2 19044.1387 running on the slave PC.

On event viewer on the slave PC, I see a Kernel-Power event ID 507 stating that the system is exiting Connected Standby with reason: "Input Keyboard" or "Input Mouse" depending on what I used to trigger the sleep function.

With Multiplicity "unloaded" using the tooltray menu, the system sleeps without problem.

I've recently bought the full licence for this, so hoping a fix can be found.

Thanks team.
 

Please check that this is not enabled:

Sean Drohan
Stardock Support Manager

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Sir Meili
SheriffBuck
Join Date 04/2014
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Reply #8 December 8, 2021 3:07:02 PM
from Stardock ForumsStardock Forums

I can confirm that it is not checked.

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Sir Meili
sdrohan
Join Date 10/2012
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Reply #9 December 8, 2021 4:34:24 PM
from Stardock ForumsStardock Forums

If you move the PC in question off the grid, does it then work?

Sean Drohan
Stardock Support Manager

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Sir Meili
SheriffBuck
Join Date 04/2014
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Reply #10 December 9, 2021 4:44:41 AM
from Stardock ForumsStardock Forums

Hi Sean. I made the change as requested (I have the licence for the KM version), but problem is still there.

If I unload Multiplicity on slave unit, I can sleep fine. Attempting to sleep using the trackpad to trigger it caused an event-viewer ID of 507 stating that it was exiting connected standby with an input reason of keyboard.

Thanks.

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Sir Meili
Neil Banfield
Join Date 04/2001
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Reply #11 December 9, 2021 6:28:30 AM
from Stardock ForumsStardock Forums

On the settings page do you have "prevent secondary computers auto sleeping whilst using this computer" enabled?

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Sir Meili
SheriffBuck
Join Date 04/2014
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Reply #12 December 9, 2021 7:14:21 AM
from Stardock ForumsStardock Forums

Correct. Not selected.

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Sir Meili
Neil Banfield
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Reply #13 December 9, 2021 7:22:21 AM
from Stardock ForumsStardock Forums

What version number does it say on the about page?

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Sir Meili
SheriffBuck
Join Date 04/2014
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Reply #14 December 9, 2021 9:25:42 AM
from Stardock ForumsStardock Forums

Neil - I've answered all of these in my my original post. Thanks.

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Sir Meili
SheriffBuck
Join Date 04/2014
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Reply #15 December 16, 2021 4:16:34 AM
from Stardock ForumsStardock Forums

All quiet on the support front. Can I provide any log files, or further details? Any ideas on what could be going wrong? Do you have a test version you want me to try? Let me know as having to quit Multiplicity every time I want my laptop to sleep is getting a bit tiresome! Thanks.

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Sir Meili
sdrohan
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Reply #16 December 16, 2021 10:36:24 AM
from Stardock ForumsStardock Forums

Quoting SheriffBuck,
reply 15

All quiet on the support front. Can I provide any log files, or further details? Any ideas on what could be going wrong? Do you have a test version you want me to try? Let me know as having to quit Multiplicity every time I want my laptop to sleep is getting a bit tiresome! Thanks.

There is no update or test version at this time I am afraid.

Sean Drohan
Stardock Support Manager

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