Does not accept key

After reinstalling windows, the program does not want to activate.
 Although before that I worked perfectly for more than a year. 
I have a suspicion that this is probably due to the fact that
 I did not remove it before reinstalling Windows.
 I have a key, I bought DeskScapes 10 and it worked perfectly. 
And now he writes to me, the activation key is incorrect.
 How to help this?

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Hello,
Sorry to hear you are having issues. You can try to deactivate those old activation by using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

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I do not understand. So I removed the activation.
 But the key still does not fit. Why?

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Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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sdrohan

Join Date 10/2012

+732

Hello,

Sorry to hear you are having trouble.

It is because you are trying to activated DeskScapes 10 with a DeskScapes 8 key. You would need to purchase DS10, get that key, to activated that verison.

If you just want DS8, uninstall DS10 and get DS8 from your account.

Sean Drohan
Stardock Support Manager

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Yes, this is my mistake,
 I thought that the key applies to the updated version.
 But this is not critical,
 the old version is completely fine with me. 
Thanks for the help. You can close the topic

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