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cpatrick08
cpatrick08
Join Date 05/2016
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Fences not showing up in my downloads

October 29, 2019 10:22:31 PM from Stardock ForumsStardock Forums

I bought Fences on February 7th 2019 and activated it but it's not showing up under my downloads. I was wondering why that is and if it could be added so I could see my active machines and manage them if need be.

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cpatrick08
basj
Join Date 03/2001
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Reply #1 October 30, 2019 1:31:07 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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cpatrick08
cpatrick08
Join Date 05/2016
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Reply #2 October 30, 2019 1:35:37 AM
from Stardock ForumsStardock Forums

It's showing up under my orders though.  If you need my order number just let me know. 

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cpatrick08
basj
Join Date 03/2001
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Reply #3 October 30, 2019 1:37:55 AM
from Stardock ForumsStardock Forums

Support will inform you if they need it or not when they comeback later today.

Thank you,

Basj
Stardock Community Assistant.

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cpatrick08
AzDude
Join Date 11/2002
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Reply #4 October 30, 2019 1:41:41 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Can you try Logging out of your Stardock account Reboot then Log back in

and see if it shows up in your My Downloads .

Let us know .

 


AzDude
Stardock Community Assistant

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cpatrick08
cpatrick08
Join Date 05/2016
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Reply #5 October 30, 2019 2:41:02 AM
from Stardock ForumsStardock Forums

That didn't work. 

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cpatrick08
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #6 October 30, 2019 8:35:33 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I bought Fences on February 7th 2019 and activated it but it's not showing up under my downloads. I was wondering why

Because you have never activated it - it wont show under any account until you do.

For your products and keys, please see the following page to have them emailed to you:

https://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Support Manager

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cpatrick08
cpatrick08
Join Date 05/2016
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Reply #7 October 30, 2019 4:50:43 PM
from Stardock ForumsStardock Forums

I have it currently activated and activated it via my login. I also said I bought it activated it, so I don't see why you're saying it's not activated l. 

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cpatrick08
sdrohan
Join Date 10/2012
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Reply #8 October 30, 2019 4:54:29 PM
from Stardock ForumsStardock Forums

Quoting cpatrick08,
reply 7

I have it currently activated and activated it via my login. I also said I bought it activated it, so I don't see why you're saying it's not activated l. 

The order you placed: 2/7/2019 2:09:29 AM

For Fences, has not yet been activated. If Fences is indeed activated on your PC, its from a different key, not the one on that order.

Sean Drohan
Stardock Support Manager

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cpatrick08
cpatrick08
Join Date 05/2016
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Reply #9 October 30, 2019 5:58:00 PM
from Stardock ForumsStardock Forums

I only bought it once so I don't k ow how it's activating, and I've activated other products the exact same way. 

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cpatrick08
sdrohan
Join Date 10/2012
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Reply #10 October 31, 2019 10:50:10 AM
from Stardock ForumsStardock Forums

Quoting cpatrick08,
reply 9

I only bought it once so I don't k ow how it's activating, and I've activated other products the exact same way. 

I see how, now.  You activated Fences with your OD sub key - the they individual Fences key you have.  Again, you can get the unactivated Fences key (should you ever want to use it) with this link:

https://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Support Manager

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cpatrick08
cpatrick08
Join Date 05/2016
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Reply #11 October 31, 2019 3:29:39 PM
from Stardock ForumsStardock Forums

Ill get the key and activate it that way as the OD expired years ago. Not sure how it activated with an expired product. 

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cpatrick08
sdrohan
Join Date 10/2012
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Reply #12 October 31, 2019 4:03:08 PM
from Stardock ForumsStardock Forums

Quoting cpatrick08,
reply 11

Ill get the key and activate it that way as the OD expired years ago. Not sure how it activated with an expired product. 

As the policy goes for OD, products will still activate with an expired sub if you save the version of the product you had when it was active (the installer) and you still have your key.

Sean Drohan
Stardock Support Manager

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cpatrick08
cpatrick08
Join Date 05/2016
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Reply #13 October 31, 2019 4:34:07 PM
from Stardock ForumsStardock Forums

It's a new install with the latest version of fences.  I activated it with the key and it's showing up now. 

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cpatrick08
sdrohan
Join Date 10/2012
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Reply #14 November 1, 2019 10:40:40 AM
from Stardock ForumsStardock Forums

Quoting cpatrick08,
reply 13

I activated it with the key and it's showing up now. 

Excellent.

Sean Drohan
Stardock Support Manager

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