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Blurry start menu

June 26, 2019 5:36:23 PM from Stardock ForumsStardock Forums

Hello,

Sometimes it happens that the Start Menu making the screen "hang".

So for example; when you open start menu, all is OK
When you close start menu, the size of the start menu stays blurry visible (transparant)

So you have constantly your left bottom screen filled with blurry transparent in the size of the Start Menu.

After that you can again open the Start Menu again and it works OK but when it closes its again blurry.

The fix: Log off and Log on and it works properly again. It already happened sometimes.

Any idea? I try when I see it again, to make a screenshot.

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basj
Join Date 03/2001
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Reply #1 June 26, 2019 9:21:01 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps : https://forums.stardock.com/486022/start10-support-faq#reinstalling

Just make sure to re-download the latest version again from your account, reinstall that version, reboot and retest it. Report back here.

Thanks

Basj,
Stardock Community Assistant.

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Neil Banfield
Join Date 04/2001
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Reply #2 June 27, 2019 4:47:28 AM
from Stardock ForumsStardock Forums

Are you also using WindowBlinds?

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Reply #3 June 28, 2019 7:12:33 AM
from Stardock ForumsStardock Forums

Hi Neil,

 

Yes I think we have WindowBlinds

 

When I go to Style > Appaerance > I see at the bottom: "Using WindowBlinds skin"

but i cannot change that.

Could that be my issue ?

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Reply #4 July 5, 2019 5:15:27 AM
from Stardock ForumsStardock Forums

Hi Neil,

 

Any info? Looks like you know more

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basj
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Reply #5 July 5, 2019 7:17:41 AM
from Stardock ForumsStardock Forums

Hello,

I think Neil still on Summer break and will be back by Monday 8th. If you could check do you have Windowblind theme applied? If so what WB theme?

And you can also use Standard Start10 Theme using the selection below.

Thank you,

Basj,
Stardock Community Assistant

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Reply #6 July 5, 2019 7:36:06 AM
from Stardock ForumsStardock Forums

We use Rounded Windows 7.

If there is no known issue , then I will try to get a screenshot when it happens again!

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sdrohan
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Reply #7 July 10, 2019 9:38:01 AM
from Stardock ForumsStardock Forums

Quoting hdservices,
reply 6

If there is no known issue , then I will try to get a screenshot when it happens again!

A video might be more helpful if possible.

Sean Drohan
Stardock Support Manager

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Reply #8 September 30, 2019 4:55:30 AM
from Stardock ForumsStardock Forums

Hi,

Today it happened AND I was able to record.

Start10 version 1.75

Link to video:

https://www.dropbox.com/s/c1m5oos4rjhbtjd/Blurrry%20Start%20menu.zip?dl=0

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basj
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Reply #9 September 30, 2019 5:17:14 AM
from Stardock ForumsStardock Forums

Hello,

Thanks for the video. Have you tried the purge and reinstall steps I suggested in reply#1?

Thank you,

Basj
Stardock Community Assistant.

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Reply #10 October 2, 2019 9:49:12 AM
from Stardock ForumsStardock Forums

Im not sure, because, it happens to multiple clients and I did do some stuff. I will do this for this client too now. To make sure.

I hoped there was a logic for it.

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brian320
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Reply #11 October 7, 2019 9:02:23 AM
from Stardock ForumsStardock Forums

Every so often, the start menu goes completely blank, no icons at all.
I've tried the purge.bat file and reinstalled Start10, still happens occasionally.

Anyone else experience this issue or could point me to the right thread.

Thanks
Brian

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basj
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Reply #12 October 7, 2019 9:26:40 AM
from Stardock ForumsStardock Forums

Quoting brian320,
reply 11

Every so often, the start menu goes completely blank, no icons at all.
I've tried the purge.bat file and reinstalled Start10, still happens occasionally.

Anyone else experience this issue or could point me to the right thread.

Thanks
Brian

Hello,
Sorry to hear you are having issues. Never had such a report similar to your issue. Could you post a video of this happening, so we can understand it much better.

Thanks

Basj,
Stardock Community Assistant.

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Reply #13 November 3, 2019 3:11:41 PM
from Stardock ForumsStardock Forums

It happened today again. This is a completely different Windows installation than in the earlier video. (Server 2019)
The video is Server 2016.

It must happen more and to more people. I hope you already have a fix? Again a screenshot of the new server bug. (Also version 1.75)

 

https://ibb.co/5jGXjM0

 

It's blurry, what now ?

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AzDude
Join Date 11/2002
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Reply #14 November 3, 2019 3:29:12 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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basj
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Reply #15 November 3, 2019 7:07:00 PM
from Stardock ForumsStardock Forums

Please try cleanboot mentioned here : https://forums.stardock.com/486022/start10-support-faq#cleanboot

Try it and let us know.

Thank you,

Basj
Stardock Community Assistant.

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Neil Banfield
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Reply #16 November 4, 2019 2:46:13 AM
from Stardock ForumsStardock Forums

I imagine the reason we do not get reports is because that could not happen with the default theme due to how it works.

I will have a look to see if there is anything obvious that can be changed though it might be an OS level issue.

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Reply #17 November 5, 2019 12:51:58 PM
from Stardock ForumsStardock Forums

Hi Basj, your response is not related to my post? I need to wait from answer from AzDude?

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AzDude
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Reply #18 November 5, 2019 1:07:46 PM
from Stardock ForumsStardock Forums

As you see above in reply #16 it is being looked into .

Nothing more at this time .

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