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choubix
choubix
Join Date 02/2019
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Groupy keeps crashing

February 4, 2019 11:53:06 AM from Stardock ForumsStardock Forums

Hi,

I bought Object Desktop and I could really use Groupy on my laptop running Win 10 to keep stuff organized but my Excels & Powerpoint keeps crashing when added to groupy... 
I have to use the task manager to end the process, then turn Groupy off to use my $ Office software as normal.
Any way to troubleshoot?

Thanks

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choubix
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 February 4, 2019 12:10:28 PM
from Stardock ForumsStardock Forums

Hello,

Would you Please do this PURGE:https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Reboot and ReInstall the latest version from your account .

report back and let us know if that worked , please.

 

AzDude
Stardock Community Assistant

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choubix
choubix
Join Date 02/2019
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Reply #2 February 6, 2019 10:40:15 AM
from Stardock ForumsStardock Forums

Hi, I just removed Groupy using the file suggested, reinstalled and activated.

Still the same problem with Excel / Powerpoint.
Anybody got an idea on how to solve the problem? Thanks

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choubix
basj
Join Date 03/2001
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Reply #3 February 6, 2019 10:48:54 AM
from Stardock ForumsStardock Forums

Hello

Please try this : Disable the hardware graphics acceleration on Excel And Powerpoint. File->Option->Advance-> Display -> Tick the disable hardware graphics Acceleration. Might need to restart Excel and Powerpoint.

Try it and let us know.

Thank you,

 

Basj,

Stardock Community Assistant

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choubix
choubix
Join Date 02/2019
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Reply #4 February 6, 2019 11:48:36 AM
from Stardock ForumsStardock Forums

It was working for a few minutes and it is back... (something is making powerpoint "unstable" according to the error message)

Quick question with regards to licensing: I noticed the license is annual .
Can I still use my add-ons after the 1 year mark (minus support/updates) or the license key will be disabled and they will stop working?

Thanks!

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choubix
choubix
Join Date 02/2019
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Reply #5 February 6, 2019 12:06:18 PM
from Stardock ForumsStardock Forums

Managed to find a solution (hopefully a permanent one!)

I disabled Groupy, launched the file and saved it. Then I restarted Groupy and opened the powerpoint file./
It works. 

There is a chance the problem is due to files created in a previous version of Powerpoint as compared to the one being used.

I will try with Excel now.

On a separate note:

Quick question with regards to licensing: I noticed the license is annual .
Can I still use my add-ons after the 1 year mark (minus support/updates) or the license key will be disabled and they will stop working?

Thanks!!

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choubix
AzDude
Join Date 11/2002
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Reply #6 February 6, 2019 12:18:11 PM
from Stardock ForumsStardock Forums

Hello,

If you have or bought Object Desktop that has to be renewed each year .

If you bought the individual app that separately that is good for lifetime

save your original app download and key for reuse. but to upgrade that version

to a newer one then you would have to buy again usually offered at a discount price.

Same for Object Desktop if you own it the renew each year is offered at a discount price. 

 


AzDude
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