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donosh
donosh
Join Date 01/2019
0

Modern Mix no longer activated

January 12, 2019 11:12:37 PM from Stardock ForumsStardock Forums

I have the activation key and correct email but I get this message: (it's been active since 2015)

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donosh
basj
Join Date 03/2001
+1700 sdemployee
Reply #1 January 13, 2019 12:21:34 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Please use this steps to deactivate old activation and activation again after that. https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thanks

Basj,

Stardock Community Assistant.

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donosh
donosh
Join Date 01/2019
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Reply #2 January 13, 2019 7:05:06 AM
from Stardock ForumsStardock Forums

I tried the steps and Modern Mix is still not working.  When I do the mmconfig it still shows not activated.  This is my key I received in email when I purchased. 

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-3FE2D

This key was sent to my email which is my paypal id:  dxxxxxxxx@gmail.com

When I try to use my email, I'm notified I have no account, do I need to create an account using the dxxxxxxx@gmail account and somehow associate it to the modern mix purchase?  Why would my activation just stop?

fyi, I used the command line options to deactivate and activate.  I received no feedback after executing the commands.

Thanks

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donosh
basj
Join Date 03/2001
+1700 sdemployee
Reply #3 January 13, 2019 7:32:22 AM
from Stardock ForumsStardock Forums

Quoting JimmyChenn9280,
reply 2

When I try to use my email, I'm notified I have no account, do I need to create an account using the dsoshman@gmail account and somehow associate it to the modern mix purchase? Why would my activation just stop?

Maybe you can try to merge those two email account using this steps : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Thank you,

 

Basj,

Stardock Community Assistant

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donosh
donosh
Join Date 01/2019
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Reply #4 January 13, 2019 7:42:29 AM
from Stardock ForumsStardock Forums

I merged the accounts and received this error.  I entered my purchase order below.

 

 

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donosh
basj
Join Date 03/2001
+1700 sdemployee
Reply #5 January 13, 2019 7:50:02 AM
from Stardock ForumsStardock Forums

Okay,

I have forwarded your problem to Stardock Support team for their assistance. Most probably need to wait until Monday for them to sort it out. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Note : I edited some of your post to protect you. I have forward your email address and s/short to Support.

Basj

Stardock Community Assistant.

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donosh
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #6 January 14, 2019 8:30:09 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

You spelled your email wrong when you first activated - fixed.

----------------
Sean Drohan
Stardock Customer Service Manager

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