Hello,
Check this link if you haven't already see if it helps you https://store.stardock.com/myaccount
if this doesn't work for you I might not be able to more for you till Monday as
we are in the weekend now and the support office is closed till then.
If you still need help come Monday put another post in this Thread and I'll
get someone to help you .
Keep your eye on this Thread till then in case of any changes .
If you fix your problem report it back here please.
AzDude
Stardock Community Assistant