Hello,

Sorry to hear you are having trouble finding your products.

For your products and keys (both), please see the following page to have them emailed to you:

https://forums.stardock.com/484254/getting-your-products-and-keys

Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services.

You can also check My Downloads https://store.stardock.com/myaccount

to get your OD key for all OD in My Downloads and if you have Keyboard Launchpad to set new Hot keys if needed

Please let us know if you should have any further questions/concerns.

AzDude
Stardock Community Assistant

Have you tried Keyboard Launchpad to set new hot keys ?

The forum helps people learn new things daily 

Glad to help 

Let us know if you need futher help.

AzDude

Stardock Community Assistant 

If it does not report back here and I can check

with support tomorrow for further help with 

your issue .

AzDude.

Hotkeys for MP can have 2 modifiers followed by the activator key - for example, Ctrl + Alt + F9... or Alt + Shift + F10.  It would be hard to imagine any app used 'all' the possible combinations.

Try removing the keys you have set in MP and creating new ones with additional modifiers. 

When I try to log in your system tells me either my email or password are incorrect. They both worked yesterday with no problems. Not really a crash/ freeze but my problem was not a choice. When I first tried to select a hotkey my only 2 choices were already used and until I was able to post and get a response in a forum and followed the suggestion to try the Keyboard Launcher to set a new hotkey. I guess I was supposed to know that without any of finding that in what little instructions Multiplicity has. Multiplicity was one of the features I wanted and chose to make my purchase. I got too excited at the thought of a virtual KVM switch which after making my purchase it is only a KM switch that does not work. Attached is a screen grab of the second PC that is grayed out. The passcode is entered. The captcha is not on the page makes it hard to submit

We are aware of the captcha issue for the ticket page - its being looked at.

Hello,

use a image Hosting site like Dropbox or Imgur and post the image URL here in the forum

any image Hosting site will do . https://www.lifewire.com/free-image-hosting-sites-3486329

AzDude
Stardock Community Assistant

Hello

I added your image , the support desk is closed now

I will have them take a look tomorrow 

keep tuned to this thread, please.

AzDude
Stardock Community Assistant

https://www.dropbox.com/s/bhnwnqm8wgg8r2k/layout.jpg?dl=0

https://www.dropbox.com/s/m0egl021v4r4llw/settings%20on%20primary.jpg?dl=0

https://www.dropbox.com/s/fwzn46ve85ofh0q/stardoc%20pic.jpg?dl=0

https://www.dropbox.com/s/nlxygv89m5q9fh0/hot%20keys.jpg?dl=0

Hope this helps. 

Thank you, does it make a difference that the secondary is a wireless network connection? If you do not mind, my past experience using a KVM setup allowed me to use the primary monitor, mouse, and keyboard for both computers is Muliplicity the same?