So does it mean that if my corporate PC has Websense installed, then Win-D will always crash Explorer with Fences installed? No solution?

So what am I supposed to ask them to allow?

your software is downloading and running though, the issue is it crashes every time it runs.

Hi,

Any fix from Stardock regarding the issue reported here?

Hello,

Could you please start a new thread on your problem. Please detail out your problem. Including your OS version, your hardware and anything that maybe relevant to your problem. Thanks.

BTW, I have failed to find your previous forum post regarding your problem please post the link to that forum post you mentioned above.

While we feel for all clients that have issues with any of our products, it does indeed show how many have the issue - very few.  It goes back to 2016, and if you exclude our support replies, there are very few that are experiencing it - if you compare it to the millions (literally) that have Fences installed, it is but a fraction of a fraction.

I get that everytime that this is pointed out, that very very few people have this issue, people think we don't care, that they are being dismissed, or that it is ignored - it is not the case.  What is does say is that we (you and us, not just us), need to find out why its not working on your PC, not necessarily why Fences may be 'broke'.

That said, there are a number of things support has asked here but I will again summarize them.  They will take work on your part:

• Is this a PC used in a corp environment
  • If so, do you know if they have rolled out any new policies or apps
  • Are they using WebSense
• If you are not using WebSense, are any of you using the Windows native slideshow:
  https://images.stardock.com/support/2018-05-15_13-10-12.png
  And if you shut it off, does Fences no longer have the issue
• Have you tried the purge:
  https://forums.stardock.com/486084/fences-support-faq#reinstalling
• Have you tried the clean boot if you still have the issue after:
  https://forums.stardock.com/486084/fences-support-faq#cleanboot

You still have not answered (that I can see) that you know that you do or do not.  All can tell you is that most that have WebSense have this issue.  If it can be solved, it would mean working with one of the IT people that use it to see what possible restrictions may be relaxed to allow it to function.  It would (likely) start with disabling it altogether to see if it works and going from there.

If it works, or does not, how is that a 'work-around'?

Again, can you point out where we ever cited a 'work-around' as a solution to the very few that are seeing this issue? To be perfectly honest, I wish we did have a work-around for it.

As for the issue at hand, I will try to put it in a way that may be more relatable.

There are 1 million X phones that work flawlessly with Type A battery, but very few don't work with Type B battery.  Battery B works fine in other phones.  What product has the issue: X phone or battery B?  In this example, X Phone is Fences - we need to know what about battery B is causing an issue. 

It could be an app, setting, lack of a Windows update, OS / file corruption and about 100 other different things - we just don't know what that is.  But because we cannot reproduce it, and there are so many possibilities, we need to find what you all have in common.

Please do not mistake this as being flippant or dismissive - we really do want to solve this for you but it is not from neglect or ineptitude that it has not be solved.

When it does work (not so in your case you said), that usually exposes that it is not Fences as it does two things:

• Is under a new Windows Administrator account
• It eliminates most all non-Windows apps and services (but not all)

People usually skip one of those (or both) as it can be prohibitive in a corp environment and / or time consuming.  If you did both, the only thing I would add to it is to, under the new Admin profile is this - please try the following:

SFC Scan:

-Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.
-Type: sfc /scannow
-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:
https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Let me know the results, please.

Just purchased Stardock Object and installed Fences on my new work laptop.

The version I’m using it the latest version.

I see a problems of screen resize / resolution change.

When I boot the laptop connected to my docking station with 2 x 24” screens everything works fine, putting the laptop to sleep and waking it up not on docking station using the laptop screen causes explorer to crash repeatedly because of Fences, the only way to recover is to reboot the laptop and log in without external monitor.

The opposite is the same, after I reboot the laptop without external monitor I cannot put it back on the docking station.

It is annoying, reading all the issues that people above are having makes me sorry I purchased the product at all.

I ran all the recommended instructions from this forum and nothing helps.

The  product is useless for me.

Need help from Stardock programmers / support to resolve this.

By the way, I read this forum initially, submitted a service requested and received an email from support dept to pot the problem in this forum, strange.

Thank yo so much, ilyamalyar

Now we all can clearly understand the root cause of the Issue.

Dear Stardock,

Please resolve below issue ASAP.

FAILURE_BUCKET_ID:  INVALID_STACK_ACCESS_c0000005_DesktopDock64.dll!Unknown

BUCKET_ID:  APPLICATION_FAULT_INVALID_STACK_ACCESS_INVALID_POINTER_WRITE_desktopdock64+40f47

FAILURE_EXCEPTION_CODE:  c0000005

FAILURE_IMAGE_NAME:  DesktopDock64.dll

BUCKET_ID_IMAGE_STR:  DesktopDock64.dll

FAILURE_MODULE_NAME:  DesktopDock64

My goal is just to test that in the absolute absence of WebSense that Fences works fine in your environment.  My hope was that your IT department would allow for this test.  I have had one other client that had an IT department detail that WebSense and Fences do not play nice but I need a second confirmation.

That said, not all software - surely not just ours - is not going to be allowed in all corp environments.  Also, even if it is allowed, there are apps and policies that will prevent them from working properly and/or consistently - again, a variety of software products, from multiple vendors, suffers from this fact.  While we will make every effort we can to ensure our apps do work as expected, we have to weigh the time, effort, and cost involved in solving issues for a small minority of situations.

Just as long as your expectations are not such that just because a conflict is identified that it can be solved by us alone - by any work we can do on Fences.

No, you read incorrectly.

The issue is a conflict between 2 programs, not just one [it takes 2 to conflict] so it is possible that BOTH programs would need to be altered.... and that both parties may need to be involved.

Think equally of it as...

QIPCAP64.dll of Websense clashes with DesktopDock64.dll of Stardock.

....and Websense needs to 'fix their program'...

Hello,

I'm sorry to hear that, I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your patient.

Basj

Stardock Community Assistant.