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fences
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poelzi
sdrohan
Join Date 10/2012
+733 sdsupport
Reply #26 May 27, 2016 10:20:35 AM
from Stardock ForumsStardock Forums

Quoting jimrad1,
reply 23

The fact that the product is not showing in any of our My product listings should lead you to believe the problem is on the stardock licensing side.

No, that's not the problem.  A product will not show on 'My Downloads' until it is activated.  This, or you purchased under a different account.  Either way, this is the page that will tell you, definitively, what your key is and under what account:

https://www.stardock.com/support/productkeyretrieval

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poelzi
sdrohan
Join Date 10/2012
+733 sdsupport
Reply #27 May 27, 2016 10:35:51 AM
from Stardock ForumsStardock Forums

Currently, we do not know why the config is not showing for you; if all of you are on the preview build of Windows, that's a clue.  

That said, with the link for getting your key above, use the below to try to activate with the command line:

https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/512/159/how-to-activate-our-current-software-with-the-command-prompt

If you have tickets, update (reply) to them with the results.  Also, a reply here would be helpful for the ones that do not have tickets.

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poelzi
petejk
Join Date 12/2014
0
Reply #28 May 27, 2016 12:38:06 PM
from Stardock ForumsStardock Forums

Using Cmd line activation resolved my issues with Fences 3.01 on the Insider Preview. I am now using the latest 14352 build.

 

The command used in your esupport article needed a change in my case, from 

"C:\Program Files (x86)\Stardock\Fences3"\SASUpgrade.exe -prodId=2628 -prodName="Fences3" -company="Stardock" -ver="2.90" -email="USER@USER.COM" serial="PRODUCTKEYGOESHERE"


to 

"C:\Program Files (x86)\Stardock\Fences\SASUpgrade.exe" -prodId=2628 -prodName="Fences3" -company="Stardock" -ver="2.90" -email="USER@USER.COM" serial="PRODUCTKEYGOESHERE"

 

obviously with the email and product key added.

Thanks,

Pete

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poelzi
sdrohan
Join Date 10/2012
+733 sdsupport
Reply #29 May 27, 2016 12:56:10 PM
from Stardock ForumsStardock Forums

Quoting petejk,
reply 28

The command used in your esupport article needed a change in my case

Why?

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poelzi
petejk
Join Date 12/2014
0
Reply #30 May 27, 2016 1:51:07 PM
from Stardock ForumsStardock Forums

Installation path is C:\Program Files (x86)\Stardock\Fences\ and not C:\Program Files (x86)\Stardock\Fences3\

Also, there is a misplaced "

Either way, I'm activated and Fences is working, so thanks

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poelzi
sdrohan
Join Date 10/2012
+733 sdsupport
Reply #31 May 27, 2016 2:37:52 PM
from Stardock ForumsStardock Forums

Hmmm, I need to look at something then....

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poelzi
jimrad1
Join Date 07/2004
+3
Reply #32 May 27, 2016 5:57:53 PM
from Stardock ForumsStardock Forums

This solved it for me as well. Just FYI I was not on Windows 10 Preview builds, I was Windows 7 Pro.

 

Thanks for the help, will update my support ticket.

 

Very best Jim

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poelzi
jamesrome
Join Date 09/2009
0
Reply #33 May 28, 2016 11:23:40 AM
from Stardock ForumsStardock Forums

I have this problem also on Windows Preview 14352 running inside of Parallels on my Mac. I just updated Fences also, with no change. And, I can no longer drag an icon into a Fence. Also seems to be a license issue. I have one.

[2016-05-28T09:56:21] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.0.0', Company Name 'Stardock', Process Name 'C:\Windows\explorer.exe'. [2016-05-28T09:56:21] Info : Loaded package file 'c:\program files (x86)\stardock\fences\Default.spak', Version '4'. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Trigger for UI Task 'Remind_NoLicense'. [2016-05-28T09:56:21] Warning : Unknown Product ID (2628) found on Condition. [2016-05-28T10:26:46] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.0.773', Company Name 'Stardock', Process Name 'C:\program files (x86)\stardock\fences\Fences.exe'. [2016-05-28T10:26:46] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'. [2016-05-28T10:27:02] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.0.773', Company Name 'Stardock', Process Name 'C:\program files (x86)\stardock\fences\Fences.exe'. [2016-05-28T10:27:02] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'. [2016-05-28T10:34:04] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.01', Company Name 'Stardock', Process Name 'C:\Program Files (x86)\Stardock\Fences\SasUpgrade.exe'. [2016-05-28T10:34:04] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'. [2016-05-28T10:41:20] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.1.0', Company Name 'Stardock', Process Name 'C:\WINDOWS\Explorer.EXE'. [2016-05-28T10:41:20] Info : Loaded package file 'c:\program files (x86)\stardock\fences\Default.spak', Version '4'. [2016-05-28T10:41:25] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.1.780', Company Name 'Stardock', Process Name 'C:\program files (x86)\stardock\fences\Fences.exe'. [2016-05-28T10:41:25] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'. [2016-05-28T10:41:28] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.1.780', Company Name 'Stardock', Process Name 'C:\Program Files (x86)\Stardock\Fences\SdDisplay.exe'. [2016-05-28T10:41:28] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'. [2016-05-28T10:45:20] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.1.780', Company Name 'Stardock', Process Name 'C:\program files (x86)\stardock\fences\Fences.exe'. [2016-05-28T10:45:20] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'. [2016-05-28T11:08:05] Info : Initialize: Product ID '2628', Product Name 'Fences3', Version '3.0.1.780', Company Name 'Stardock', Process Name 'C:\program files (x86)\stardock\fences\Fences.exe'. [2016-05-28T11:08:06] Info : Loaded package file 'C:\Program Files (x86)\Stardock\Fences\Default.spak', Version '4'.

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