well i did buy it and install it

it shows in my order history
but not in "My Download"

maybe my error was that i did not uninstall Fences 2 first?

i deleted and reinstalled twice but i do not get promted for serial, even deleted folder

it is running but i have no way to get into settings

I am in the same boat with this one - I had a fences 2 installation which was working as intended.

I am running the latest Windows 10 Preview build 14342.

I installed Fences 3, and was not prompted for my product key.

Now after rebooting, my fences are visible, but I cannot open Fences 3, either from the Start menu, or via 'right-click, Configure Fences'.

I then subsequently reinstalled, and then reinstalled again after deleting the Stardock folders in Roaming, local, ProgramData, and the registry - this did not fix the issue.

The problem seems to be with Activation - my fences_debug_info.txt file has several lines which contain "ACTIVATION PROBLEM - unable to read SAS License file"

Finally, I would like to try the 3.01 beta, but as I have not been able to activate my Fences 3 installation, it is not available to me in my downloads section.

If anyone having this issue can create a support case at https://esupport.stardock.com/index.php?/default_import/Tickets/Submit and send in the txt file located at %localappdata%\Stardock\Fences3 That might help us track this down.

If you are comfortable with the Windows registry, adding a key and activating again provides more detail in the log
Here's an easy way to add it via an elevated command prompt: reg add HKCU\Software\Stardock\Settings\ /v LogLevel /t REG_DWORD /d 0 /f

Feel free to post your case ID here once you get one

Sadly, nothing jumps out.

I'll continue this in the support case.

Thanks

after deinstalling and deleting all reg keys i got also promt to download 3.01 ...

creating new fence does also not work for me

I've replied - unfortunately the suggestion didn't work for me. 

/Neil 

If you are still having an issue, please contact support at https://esupport.stardock.com/index.php?/default_import/Tickets/Submit so we can collect a little more information

What a fucking joke cant even uninstall your garbage application, this is unnerving

Really glad Im not the only one having this problem. Bought fences 3.0 last night and installed it over 2.0. Same issues, doesnt show in my downloads as a purchase but have the receipts.

The biggest problem when right clicking desktop and hitting configure fences nothing comes up. Going to the the file exe itself and nothing happens. Tried reinstalling, tried cleaning out registry and my appdata folders but nothing same issue. When trying to revert back to fences 2.0 I get a blank screen when the fences configuration comes up. So now Ive got two fence products that dont work. Not happy. Yes Ive already sent in a support ticket but no answer.

Windows 7 Pro 64bit.

Yes same account. Other users have also just mentioned this in this same posting. Could this be the problem?

Never during installation of Fences 3.0 was I asked to enter a serial key or register it.  The fact its not in my account may have something to do with my problem as well as others here.

I think that just means product not activated which no doubt is because the prompt for activation is not opening up.

You are the only person reporting this that is not on Windows 10 Insider builds though which is interesting.  Please do contact support via that link provided so support can obtain more information to track down whats going on.