Stardock

Wow, What is the deal?

My licensed copy said I didn't have a licensed copy and I had to buy a SECOND set of keys.

By on June 23, 2015 11:13:10 AM from Stardock Forums Stardock Forums

bschora1

Join Date 06/2015
0

Dear Stardock,

Trying to get support here is like Fort Knox.

I have TWO PCs, I bought two sets of keys, one for each.

This morning I get notifications that PC-01's 30-Day Trial is about to expire, in 17 Days...

So I think, Hmm, I guess I didn't buy a set of keys for this machine.  So I go out and buy a set of keys, only to discover

I ALREADY DID.

Now I have THREE copies of Fences.

Please CREDIT me for ONE COPY of FENCES, or tell me how to really get a hold of you to sort this out.

Thank you.

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June 23, 2015 11:48:22 AM from Stardock Forums Stardock Forums
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June 23, 2015 11:49:29 AM from WinCustomize Forums WinCustomize Forums

Direct your problem with dates/receipts to support@stardock.com .

You will receive an 'auto-response'. Keep it (if you don't see it in your Stardock linked email account, check your spam folder) as it has your case number.

DO NOT WRITE AGAIN until you receive an actual response signed by a support person. If you do, your initial email will be moved to the end of the queue.

 

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June 23, 2015 12:11:49 PM from WinCustomize Forums WinCustomize Forums

One of the things that sometimes happens when you run a free version of a paid program and then get the paid version is what you may be experiencing.  If you have or have had the free version on the PC that you are having problems with you should try uninstalling all versions of Fences.  Run a program similiar to CCleaner and clean out any leftovers in the Registry.  Reboot and then go to Stardock, My Account, My Downloads, find Fences and reinstall it.  Hopefully that fixes your immediate problem. 

You will still have to contact Stardock and see if they will refund you for the one purchase.

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June 23, 2015 12:13:41 PM from WinCustomize Forums WinCustomize Forums

I didn't see any ticket for you, under your email associated with your username here. Please send in a ticket at your earliest convenience.

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June 27, 2015 9:59:14 AM from Stardock Forums Stardock Forums

Eh?

I've never had to do this "cleanup" thing when upgrading from temp to perm key codes (demo to paid instance of a product).  Seems like your development department needs to incorporate the "cleanup" feature into the install.  It should not be left up to the user to have to perform technical procedures AFTER paying for an app.  Most users aren't that savvy, and end up having to take the machine to a service provider and PAY for the fix. 

What is wrong with you?

Kind regards,

b.schora

senior quality control

anonymous huge software house.

 

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June 27, 2015 10:01:24 AM from Stardock Forums Stardock Forums

Have auto-response in-hand.

Ticket ID: QNH-256-57430

Have three invoices for TWO machines, in-hand.

Record of three purchases is on account -- will not post email address on public forum.

Just waiting to hear from real support person.

b.

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June 27, 2015 10:13:25 AM from WinCustomize Forums WinCustomize Forums

Quoting bschora1,

Just waiting to hear from real support person.

The_Gear is a 'real support person'....you're in safe hands...

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June 27, 2015 2:23:24 PM from WinCustomize Forums WinCustomize Forums

 

Quoting Jafo,

The_Gear is a 'real support person'....you're in safe hands...

 

 

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June 29, 2015 8:36:34 AM from WinCustomize Forums WinCustomize Forums

I'll be responding to your ticket shortly. 

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