1) Usually, this happens when the serial number is registered to a different email address than what your Impulse account uses. If you know the email addresses and have access to them, you can merge the registrations together here:
https://www.stardock.com/support/registrations/
If you don't have access to the email addresses, you'll need to go through support, which brings me to...
2) Why can't you email support? What happens when you try? You can also submit a ticket directly through our support system here:
https://esupport.stardock.com/
