Raytrace030

[quote who="kryo" reply="17" id="1874388"] If you open multiple tickets on the same subject, all but one will be merged or closed; also, trying to 'bump' your ticket will actually result in the opposite effect (delaying response) as the queue sorts by least recent activity first. There is no need to spam support; normal turnaround is up to two business days. [/quote] hehe, i know that. its just the case that i opened the second ticket AFTER the first one was deleted without

mmmh, i see. so i have to cancel my order ... cO

hehe, i'll try that :) thanks!

[quote who="Annatar11" reply="13" id="1874162"]Yeah, it sounds like they didn't actually get the money yet so they haven't sent a key. I'm not sure what the problem is, a credit card shouldn't need 3 days to process.. Well, did you email support or sales? This would probably be a matter for sales@stardock.com so they can check if something's wrong with the order.[/quote] Got one ticket open (my first ticket at Sep 10 2008 was deleted from Stardock, dont know why?) <fie

mmmh.. i see that this message is a "Order has been accepted and is being processed"...

HI Annatar11! Yepp, sure. Here´s my mail: Thank You For Your Order <table border="0" cellspacing="0" cellpadding="20"

[quote who="Kitkun" reply="8" id="1874021"]Oh yeah. Make sure it's the email you used when ordering. [/quote] Hehe, sure, i´ve got the order - mail ;) so i think that the serial goes at the same address as the confirmation.

[quote who="lordkosc" reply="6" id="1873980"]10 days on average just kidding.... they should get back to you sometime today around 9am Eastern US time. In impulse have you tried requesting that you have all your registered games' CD keys emailed to you? Its an automated process. If the purchase went though it should be listed there.[/quote] woooho cO ... lol .. 10 days? ^^ <p

does someone else had the same problem? how long does other users have to wait?

[quote who="Kitkun" reply="3" id="1873971"]I suspect a SD Support person will be all over this tomorrow. [/quote] i hope so... want to play this game at weekend ^^

Ticket one at 2008-09-10, ticket two.. was yesterday ;) they closed my first ticket without response... and yes, i have a order confirmation, this ordernumber was also included in both tickets... I buyed other items from Stardock a few months ago, and the serials arrived normally in my inbox (after 5 minutes!). even if this mail with the serial would have been "moved to my spam", it should be appear in this overview mail (where all serials for all products are listet)..

Hi there! Does someone has the same problem? I purchased a download-only version of "Sins of a solar empire" and still got no serial number (But Order has been accepted and was payed, at 2008-09-09) .. Thats three days now ago, and still no serial? I´ve posted two tickets to Stardock without response.. :( Ray