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Tof006
Tof006
Join Date 06/2025
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Start11 v2.53 mouse not able to click

June 30, 2025 3:57:51 PM from Stardock ForumsStardock Forums

Hi,

I have Start11 2.53 installed on 3 Windows 11 24H2 Enterprise computers and I often have problems with the mouse. It was happening with 2.51 also.

It's unable to right click or left click on some part of the screen or I can select some icons and not others.

I need to restart explorer to make it work again.

I cannot reproduce the problem at will so I'll make a video tomorrow when it's happening to try to demonstrate my problem.

Thanks

start menu products
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Tof006
basj
Join Date 03/2001
+1790 sdemployee
Reply #1 June 30, 2025 8:04:21 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. First, to make sure Start11 was properly install. Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Thank you,
Basj,
Stardock Community Assistant.

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Tof006
Neil Banfield
Join Date 04/2001
+1139 sdemployee
Reply #2 July 1, 2025 4:56:46 AM
from Stardock ForumsStardock Forums

Is the area where the start menu would show?

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vdeville
Join Date 06/2025
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Reply #3 July 1, 2025 7:21:32 AM
from Stardock ForumsStardock Forums

Hi there,

I have this same exact same problem.

Any ideas on a fix?

Thanks!

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Tof006
basj
Join Date 03/2001
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Reply #4 July 1, 2025 7:31:09 AM
from Stardock ForumsStardock Forums

Quoting vdeville,
reply 3

Hi there,

I have this same exact same problem.

Any ideas on a fix?

Thanks!

Hello,
Sorry to hear you are having issues. Please try those suggested steps and answer Neil question above.

Thank you,
Basj,
Stardock Community Assistant.

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Tof006
Tof006
Join Date 06/2025
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Reply #5 July 3, 2025 2:47:18 AM
from Stardock ForumsStardock Forums

Sorry for the late answer,
It's not only on the menu area.
I haven't been able to make that video but as soon as I have time, I'll do it.
I've tried uninstalling once before but I'll try again and let you know.
Thanks

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tigger2014
Join Date 07/2025
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Reply #6 July 3, 2025 1:42:36 PM
from Stardock ForumsStardock Forums

I have exactly the same issue, ive tried a reinstall and it still happens

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Tof006
Mopped3661
Join Date 07/2025
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Reply #7 July 15, 2025 3:22:46 PM
from Stardock ForumsStardock Forums

Hello, 

came here to say that I have the exact same problem.
Reinstall does not help.

The problem can be temporarily bypassed by pressing WIN and then closing the menu again with LEFT MOUSE CLICK on the Windows icon (at least for me). Has been like this since 2.5.X for me.
I am not quite sure on how to reproduce it 100% but it I think it may be caused by ALT + TABbing a lot between active applications .

Hope you find a permanent fix soon. This is really annoying since it overlays every other content displayed.

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Tof006
Tof006
Join Date 06/2025
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Reply #8 July 15, 2025 3:39:09 PM
from Stardock ForumsStardock Forums

Hi,

I have to apologize because I haven't been able to create the video I've proposed to do.
I confirm the problem is with a specific area that's on the left side of the screen where my Start menu is.
The area touched by the problem is approximately the one covered by the menu.
Moving the affected window on the right allows the click to operate again.

I don't know how to reproduce this at will.
Closing the session and reopening it resolves the problem for me.
I'll try Mopped3661 tip to check if it helps.

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Tof006
basj
Join Date 03/2001
+1790 sdemployee
Reply #9 July 15, 2025 8:03:20 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

We also appreciate if all users that having this issue, report back with some details.

  1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe.
  2. Monitor/s information such as resolution, scale factors (100%, 125%, 300%) etc, connection type, docking stations etc.
  3. Do you have any other 3d party running application that change explorer/Start menu/taskbar area such as Displayfusion, OS GUI modification app such as Windhawk etc.

Thank you,

Basj,
Stardock Community Assistant

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Tof006
basj
Join Date 03/2001
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Reply #10 July 16, 2025 9:37:00 AM
from Stardock ForumsStardock Forums

Also, try this, disable animation in Windows setting and see if that helps. Do report back

Thank you,

Basj,
Stardock Community Assistant

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Tof006
basj
Join Date 03/2001
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Reply #11 July 17, 2025 10:49:29 AM
from Stardock ForumsStardock Forums

Also this one.

 

Thank you,

Basj,
Stardock Community Assistant

 

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Tof006
Tof006
Join Date 06/2025
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Reply #12 August 22, 2025 5:38:00 AM
from Stardock ForumsStardock Forums

Hi,
It's been a long time, sorry.
I've just disabled the second option (the first one is disabled by default)
I'll let you know how it goes.

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