I'm already done that. The only response was two identical emails a few minutes ago, both claiming that my subscription had been updated. This is far too vague to be helpful, as it doesn't answer my actual question. Why am I receiving two emails for every reply from you, and why does my Stardock app think my subscription is expired, when it's clearly still valid until June 26?
I will not file another ticket. Respond to the original one properly.