Btw, I did try the two other activation options, with Stardock account and offline file. Same thing; "Back" button only, no way to go any further

Actually, I just figured it out. No highlighting is necessary, just pressing "enter" after filling out both fields did the trick. Thanks anyway

I bought a new computer and downloaded Fences 6. I have a valid multimachine license. When I tried to activate it through the account I got the message that This account does not have a Fences 6 license. I did get the Fences 5 license when I purchased. So I uninstalled Fences 6, downloaded Fences 5 and installed it. When I tried to activate, again I got the error message. 

This is very frustrating. What is going on?????

Ashok Agrawala

Edited by Moderator to remove personal info. 

Hello,
Sorry to hear you are having issues. This look like an account issue. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Hello,
Sorry to hear you are having issues. This look like an account issue. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Be patient, as everyone has been really busy following the crash. They will get to you. It might take up to 48 hours. Don’t resubmit, as it will put your ticket at the back of the queue. 

You should have gotten an email reply that your ticket submission was received. If you did not receive this email, you should probably re-submit your support ticket.

Account Management Support

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Choose "Ask a question" and describe your problem.
Supply all the documentation you can.

Make note of your ticket number and don't resubmit as it will kick to the back of the queue.

I see you added SOLVED to your thread title. I assume this means you got your issue resolved. Thank you for being a Stardock supporter. If you need anything else, don’t hesitate to ask.

pelaird