I bought a new computer and downloaded Fences 6. I have a valid multimachine license. When I tried to activate it through the account I got the message that This account does not have a Fences 6 license. I did get the Fences 5 license when I purchased. So I uninstalled Fences 6, downloaded Fences 5 and installed it. When I tried to activate, again I got the error message.
This is very frustrating. What is going on?????
Ashok Agrawala
Edited by Moderator to remove personal info.
Hello,
Sorry to hear you are having issues. This look like an account issue. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13
Thanks
Basj,
Stardock Community Assistant