I am not a fan of all of Stardocks past decisions either, but I am around here quite some time and know who is who, mostly.
When there is no answer at all it often means they cannot or will not change something and do not want to point you all too directly towards this until you ask. However, you are free to ask again and see what the answer is and why.
I am not coming here often today as a result of past experiences but some things somtimes are fixed. And this is a very obvious and directly replicable case – which does not mean they will/can do something about it, still.
On the other hand, when you do not report issues in, they might be even not aware of them theirself due to all the differences from system to system and all the variables in software development.
After all, I reduced my Stardock usage to Start11 and Fences since there are no good (or better) alternatives around and I paid for them. As many others I stay with the current paid versions due to the horrible new pricing system (true for Fences; there has been no update for Start11 since then) and not buying subscriptions at all which leaves me no options.
Stardock for me always was a 50/50 experience also (especially all the issues with the software), but they do have their niche and right of existence also.
Just my opinion as a offtopic answer to an offtopic comment ... 
