Seemless connections secondary computer monitors disappearing when in advanced mode

Seemless connections secondary computer monitors disappearing when in advanced mode and unable to move mouse to my secondary pc.

from Stardock Forums

I keep getting this issue on seemless connections on multiplicity 4 when I drag those dark monitors, they disappear they also disappear when placed, and they give me no connection

multiplicity
4,250 views 10 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top


I keep getting this issue on seemless connections on multiplicity 4 when I drag those dark monitors, they disappear they also disappear when placed, and they give me no connection
End of quote

Set aside 'advanced' for a moment, uncheck it.  Are you able to make a successful connection to the Secondary?

If not, please start here

https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101

Sean Drohan
Stardock Product Lifecycle Manager

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Hello - I'm having the same issue - and yes checking off advanced does work. 

Next steps?

 

 

Reply #4 from Stardock Forums Top

Using the middle mouse wheel in and out will allow you to see more of the grid.  Once you can see the other PCs monitors, you should be able to drag them where you want them.  Is that the case?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #6 from Stardock Forums Top

Quoting michaeldavishome, reply 5

Did you get a resolution for this - I've just ran into, what appears to be, exactly the same issue?
End of michaeldavishome's quote

Quoting sdrohan, reply 4

Using the middle mouse wheel in and out will allow you to see more of the grid.  Once you can see the other PCs monitors, you should be able to drag them where you want them.  Is that the case?

Sean Drohan
Stardock Product Lifecycle Manager
End of sdrohan's quote

Reply #8 from Stardock Forums Top

Quoting michaeldavishome, reply 7

Cheers for the reply - unfortunately, that didn't fix it for me
End of michaeldavishome's quote

Mike, I am going to need more help \ feedback than you are providing...

Are you able to see the Secondary when not using Advanced mode?

If not, that's the problem that needs solving 1st.

If you do see it, when you switch to Advanced, does any zoning out \ moving show it?  Example:

https://cdn.stardock.us/support/uploads/MultiplicityConfig_2025-05-29_09-47-33SeanDrohan.mp4

If you try to add the Secondary again there, does it then show?

Are you certain you are using the EXACT same version of MP4 on each PC?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #10 from Stardock Forums Top

Quoting michaeldavishome, reply 9

Sorry Sean, I didn't go into more detail as I have this thread for my own issue on the go - https://forums.stardock.com/536218/page/1/#3969023

Any update on that one would be appreciated as I've taken it as far as my knowledge will allow, seems to be an issue with stacking monitors rather than having a side by side arrangement, maybe. 
End of michaeldavishome's quote

I was not aware of the double posting.

Sean Drohan
Stardock Product Lifecycle Manager