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Jaco1946
Jaco1946
Join Date 10/2024
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FENCES 5

Not properly activated

October 15, 2024 7:57:00 AM from Stardock ForumsStardock Forums

Good day all. I purchase FENCES 5 through Messrs Ashampoo, the best prize at the time, valid for 5 devices. Installed on 3 devices in my household. Now every time I download and install new software and want to move the icon of the new app to a relevant fence , a window pops up asking for a license key. 

I'm not sure where to lodge a complaint 

Regards

stardock software fences
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Jaco1946
basj
Join Date 03/2001
+1516 sdemployee
Reply #1 October 15, 2024 9:10:08 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I assume you have at least activated it once with your license keys, yes? If so please refer to this guide: https://support.stardock.com/space/SHC/1260552209/Error:+212+or+Product+Keeps+Prompting+to+Activate. Try it and report back.

Thank you.
Basj,
Stardock Community Assistant.

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Jaco1946
Jaco1946
Join Date 10/2024
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Reply #2 October 18, 2024 7:41:02 AM
from Stardock ForumsStardock Forums

Dear Basj. Thank you for your advice. I tried it out with no positive result. After deleting the relevant files, re-install Fences 5, rebooting, and trying to re-activate via the purchased license key, I received the following pop-up: Unable to activate Fences as it is currently active on a different computer etc, etc Due to this very message I'm currently running Fences in trail mode on my Desktop and two Notebook computers. My purchased license key is valid for 5 Computers, home users only, and with a so-called lifetime activation. Any more assistance will be appreciated.

Regards.

Jaco1946

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Jaco1946
basj
Join Date 03/2001
+1516 sdemployee
Reply #3 October 18, 2024 7:51:22 AM
from Stardock ForumsStardock Forums

Please use this guide to review and manage your activation: https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations.

Thank you,

Basj,
Stardock Community Assistant

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Jaco1946
Jaco1946
Join Date 10/2024
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Reply #4 October 21, 2024 6:16:52 AM
from Stardock ForumsStardock Forums

Dear Basj. Many thanks for your assistance. I will monitor how FENCES behave and respond accordingly.

Regards

Jacobus

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Jaco1946
Jaco1946
Join Date 10/2024
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Reply #5 October 28, 2024 6:15:56 AM
from Stardock ForumsStardock Forums

Dear Basj.

Following our previous discussion I managed to contact Messrs Ashampoo, a Stardock reseller from which I purchased FENCES 5. I willo cut and paste there response to my query for your perusal

.Martin Malion (Ashampoo GmbH & Co. KG)

 

Oct 21, 2024, 12:40 GMT+2

 

Good afternoon Jacobus,

I'm Martin from Ashampoo Support and I'm here to assist you with any issues, uncertainties, or difficulties you may have. Please feel free to ask any questions.
 
The license we offer is suitable for 5 PCs.
Martin Malion (Ashampoo GmbH & Co. KG)

 

Oct 22, 2024, 06:50 GMT+2

 

Dear Jacobus,
 
we have received your problem report / problem description and forwarded it to the appropriate department. We ask for some patience.

Thank you for your understanding.

Best regards from Rastede/Germany
Martin

 

Martin Malion (Ashampoo GmbH & Co. KG)

Oct 22, 2024, 11:45 GMT+2

Dear Jacobus,
 
I just received feedback that this issue is already known and that Stardock has been contacted.
We are truly sorry about this. Stardock has confirmed the receipt of our complaint, and a delivery was promised for last week. However, we must note that this has not yet occurred as of today. 
 
A colleague is working hard to obtain these licenses so that we can resume selling this software and provide you with the corresponding license.
For the moment, unfortunately, I cannot convey any better news.
 
 

Best regards from Rastede/Germany
Martin

Martin Malion | Customer Service

From the above, correspondence it is clear that Messrs Stardock is aware of a known problem regarding the 5 pack license key.

Any assistance to alleviate my current problem to activate my 2 x Notebooks wilol be appreciated.

Regards.

Jacobus
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Jaco1946
basj
Join Date 03/2001
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Reply #6 October 28, 2024 7:29:13 AM
from Stardock ForumsStardock Forums

Hello,
Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

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Jaco1946
sdrohan
Join Date 10/2012
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Reply #7 October 28, 2024 9:18:54 AM
from Stardock ForumsStardock Forums

Ashampoo will be the ones to continue working with you to resolve the issue. 

Sean Drohan
Stardock Product Lifecycle Manager

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Jaco1946
Jaco1946
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Reply #8 October 28, 2024 10:39:19 AM
from Stardock ForumsStardock Forums

Thanks Sean Drohan. I will forward your response to Messrs Ashampoo.

Regards

Jacobus

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