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wonfs
wonfs
Join Date 11/2021
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Start 11 unable to upgrade to version 2

October 11, 2024 5:30:58 PM from Stardock ForumsStardock Forums

When i try to upgrade Start 11 from v1 to v2, the buy button doesn't seem to work, and these errors appear in the network tab, along side these console logs

start11 purchase start menu products
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wonfs
basj
Join Date 03/2001
+1516 sdemployee
Reply #1 October 11, 2024 9:23:25 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to clarify, which buy button did you use?

Thank you.
Basj,
Stardock Community Assistant.

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wonfs
wonfs
Join Date 11/2021
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Reply #2 October 12, 2024 3:50:42 AM
from Stardock ForumsStardock Forums

Both of these dont work 

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basj
Join Date 03/2001
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Reply #3 October 12, 2024 4:29:11 AM
from Stardock ForumsStardock Forums

I just tested the "Upgrade" link button open up something like screenshot below. If it do not in your system, please try different browsers. I tested on Firefox and this is what I get.

Thank you,

Basj,
Stardock Community Assistant

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wonfs
wonfs
Join Date 11/2021
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Reply #4 October 12, 2024 6:58:34 AM
from Stardock ForumsStardock Forums

I get the problem even in Edge and FireFox, the upgrade popup does appear for me, but when i click the "get it now" button, i have the same issue as the normal buy button where nothing happens (other than the popup closing)

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basj
Join Date 03/2001
+1516 sdemployee
Reply #5 October 12, 2024 7:13:36 AM
from Stardock ForumsStardock Forums

If you tried on another system, does it work? Maybe something in your system is not working properly.

Thank you,

Basj,
Stardock Community Assistant

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wonfs
wonfs
Join Date 11/2021
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Reply #6 October 12, 2024 7:36:11 AM
from Stardock ForumsStardock Forums

I'd like to know what magical problem on my pc that would only affect only the purchase button in this website

And no, even trying from my phone, same issue.

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basj
Join Date 03/2001
+1516 sdemployee
Reply #7 October 12, 2024 7:56:47 AM
from Stardock ForumsStardock Forums

I would like to know too, since those buttons work on my system without issue. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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pelaird
Join Date 12/2018
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Reply #8 October 12, 2024 9:38:53 AM
from Stardock ForumsStardock Forums

Have you tried deleting your browser cache?

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wonfs
wonfs
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Reply #9 October 12, 2024 3:21:30 PM
from Stardock ForumsStardock Forums

Was able to fix this by using a VPN

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pelaird
Join Date 12/2018
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Reply #10 October 12, 2024 6:25:20 PM
from Stardock ForumsStardock Forums

Quoting wonfs,
reply 9

Was able to fix this by using a VPN

Awesome! Glad you got it sorted out. 

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basj
Join Date 03/2001
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Reply #11 October 12, 2024 8:18:02 PM
from Stardock ForumsStardock Forums

Great, glad to hear that, thank you for reporting back.

Basj,
Stardock Community Assistant

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PhoenixRising1
Join Date 08/2021
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Reply #12 October 12, 2024 11:03:56 PM
from Stardock ForumsStardock Forums

I have the same issue. The culprit for me is using ad blockers or pop up blockers extensions. I have to set those to unblock on this site.

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Neil Banfield
Join Date 04/2001
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Reply #13 October 13, 2024 10:46:16 AM
from Stardock ForumsStardock Forums

Quoting PhoenixRising1,
reply 12

I have the same issue. The culprit for me is using ad blockers or pop up blockers extensions. I have to set those to unblock on this site.

Which ones?

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