Hey BasJ,

Any update on this one?

This one major problem we have with Stardock. We don't know really if our ticket has been received or not since we are not receiving any replies from you.

Roldan

My reply is not getting posted.

Hi Basj,

Any issue with your forum? I've made an effort to compose a reply and it's not getting posted here. Here it is again:

PRIMARY PC:

SECONDARY PC:

MULTIPLICITY:




Roldan

I understand and sympathize, but a refund will be automatic if the prior comment is what we can expect going forward. 

When this has been seen, it usually means one (or both) of the PCs is getting crushed (very high CPU \ memory usage) or the same is true for the network medium (wireless \ wired network has very high traffic).

Are either of these true when you see the issue?

Sean Drohan
Stardock Product Lifecycle Manager

The suggestion in the link are affirmatively been carried out. But it did not help resolve the issue.

Thank you!

Quoting sdrohan,

reply 11

While your specs are helpful, knowing what state the PCs are in when the issue is seen is what's important.  For example:



I suspect that on one or both PCs, one or more of those (CPU, Memory, etc) is very high. 

Sean Drohan
Stardock Product Lifecycle Manager

This is how it looks on the secondary when the issue occurred.

And this is on the primary:

Regards,

Roldan

Hello,

I am also experiencing this sluggishness issue periodically.  The cursor and refresh rate sometimes come to a crawl.  I sometimes have to quit the Multiplicity application and restart it to clear up the issue.  On occasion M4 will just completely freeze up requiring a Force-Quit.  Also, occasionally it will crash and just disappear requiring me to restart the application.  Something is definitely bogging it down occasionally.  At this point M3 is far more stable.  I'll wait for the next beta release of M4 and see if any progress is made on this issue, but if this continues I'll need to uninstall M4 and reinstall M3 on all the computers.

Just an observation, based on reading previous comments;  Internet traffic isn't the issue (unless the traffic is generated by M4 itself) as my setup has not changed except upgrading from M3 to M4.  M3 runs almost perfectly with only the rare issue here and there.  M4, has far more issues and far more often(as to be expected given it is beta) (e.g. disconnections, sluggish performance/screen updates, sluggish mouse, unresponsive UI at times, crashing and disappearing mouse cursor when entering the remote screen window(even the title bar), drag and drop copying of files not working at all (must still use copy/paste method) are the main issues).   M3 rarely drops a connection, whereas M4, although fairly stable at times, goes through periods where it can't hold a connection and will keep reconnecting and disconnecting.  The only solution to that is to quit the application and reload it.

The disappearing mouse cursor is very annoying as well.  Often when my mouse cursor (on the primary computer) enters the secondary computers screen the mouse cursor will disappear.  This happens even when entering the title bar of the window which is strange.  The only way to get the mouse cursor back is to move the mouse until it exits the secondary computer screen window completely and try again.  Sometimes I have to repeat this pattern (entering window, exiting window with mouse cursor) to get the mouse cursor to stick and be visible while inside the secondary computer screen window.

Thank you.

Sincerely,

Ivan Thomson

Hi Sean,

I have just installed Multiplicity 4. 

Sending you heads up soon on the recurrence (if any) of the issues mentioned.

Regards,
Roldan

MP does not care that the public firewall is on and will work perfectly fine if it is. What it won't do is use a network that is flagged as 'Public'.  

Please see this for changing your network type:

https://www.howtogeek.com/810044/change-network-public-to-private-windows/

Sean Drohan
Stardock Product Lifecycle Manager

I also observed that connection to the secondary pc is lost when you are downloading on the primary pc:

After the download, everything went back to normal.