Accidentally downloaded Fences 5 vs. Update for Fences 3 - How can I revert?

Hello.

I've been receiving a popup when I boot computer asking if I want to update to newest Fences 3 version available or remind later.  I've been hitting remind later until today.  I selected the Update Now (or similar, can't recall) but nothing happened.  I went out to the Stardock site and downloaded what I thought was the update, confusing 'most current' (i.e. Fences 5) with 'most current for my version' (i.e. Fences 3.something).  Either way, I unknowingly downloaded and installed Fences 5.  When it asked for product key I typed in my key from Fences 3 purchase.  Went through the whole validation process and it said I didn't have a license.  Eventually I realized the 5 vs. 3 mistake. 

However, now I can't modify my Fences 3 fences.  When I open Fences from the programs list it opens to the popup to enter product key for Fences 5.  When I right-click and existing fence and select Configure Fences, it again takes me to that popup.  

How do I uninstall Fences 5 and get back to my Fences 3?  And, where can I find the most current Fences 3 download (the update it kept asking me if I wanted)?

Thank you!

5,308 views 3 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues. If you do uninstall on Fences 5 and reboot right after uninstall Fences 5, that should remove Fences 5 from your system. To get to the latest version of Fences 3. You should check out your Account download page here: https://store.stardock.com/myaccount/products. It should have all your Stardock purchased software and Games in there. Only the latest version will be listed in there. 

Note: When you uninstall Fences 5, please do not choose remove setting when ask. Your layout snapshots should still be there when you reinstall Fences 3. It should re-apply what ever last layout you have.

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 Top

Before I move forward with Fences 5 uninstall, will the version I had of Fences 3 still be there after or I’ll have to redownload and reinstall?  (Separate from the 3 update)

Reply #3 Top

As mentioned above you will need to reinstall Fences 3, after Fences v5 was uninstalled. Please download the latest Fences 3 version available in your account and reinstall it. Remember to reboot after the installation done.