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Broth3rz1
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Invisible Openings

August 29, 2024 11:24:00 AM from Stardock ForumsStardock Forums

Everyday, many times a day, since the dawn of release, when I open a second folder, whether its back to back or if I open one then wait a long time, then open another, it does what these images show.

 

I have to click the title bar or the Windows taskbar at the bottom to get it to actually show up. This is really annoying since it's been going on for years at this point. It doesn't matter what folders they are, it will work great then it won't on the same folders. It does it randomly. I just opened a few folders to get this bug to show, it was easy since it does it all the time. I've installed Windows many different times so it's not Windows.

 

This is before I click the title or task bar, and after (what it should have done to begin with): https://postimg.cc/gallery/zyrnB7L


Can we fix this please?

groupy
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Broth3rz1
basj
Join Date 03/2001
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Reply #1 August 29, 2024 8:34:46 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need few more information.

  1. Windows 11 full version and OS Build number. Please use Winver.exe
  2. Groupy version number.
  3. Please post a video so that we understand the issue better. Post the video on a video sharing site, for example, youtube, and share its public link here.

Thank you.
Basj,
Stardock Community Assistant.

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Broth3rz1
pelaird
Join Date 12/2018
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Reply #2 August 30, 2024 6:47:14 AM
from Stardock ForumsStardock Forums

I have seen this happen, rarely. Not quite sure why it happens, but as you say clicking on the title bar fixes it. I would say it has happened maybe twice in the last few months.

Windows 11 - 22635.4082;  Groupy2 -  2.1.5.3

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Broth3rz1
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Reply #3 September 4, 2024 3:54:07 PM
from Stardock ForumsStardock Forums

[quote who="basj" reply="1" id="3941909"]
Hello,
Sorry to hear you are having issues. Need few more information.

 

    1. Windows 11 full version and OS Build number. Please use Winver.exe

 

    1. Groupy version number.

 

    1. Please post a video so that we understand the issue better. Post the video on a video sharing site, for example, youtube, and share its public link here.

 


Thank you.
Basj,
Stardock Community Assistant.

 

https://www.youtube.com/watch?v=G2fh5GQo_ro

https://ibb.co/LzxG2td

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Broth3rz1
basj
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Reply #4 September 4, 2024 8:04:08 PM
from Stardock ForumsStardock Forums

Thank you for the Video. Few more information.

  1. Windows 11 full version and OS Build number. Please use Winver.exe
  2. Groupy version number.
  3. Monitor scale factor 100%, 125%, 200% etc.

Also, please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Broth3rz1
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Reply #5 September 5, 2024 2:01:29 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 4

Thank you for the Video. Few more information.

 

    1. Windows 11 full version and OS Build number. Please use Winver.exe

 

    1. Groupy version number.

 

    1. Monitor scale factor 100%, 125%, 200% etc.

 


Also, please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

 

  • I already listed the answers of your first two questions in the two links I posted previously.
  • The scaling is at 100%. 
  • I've already stated I've installed different versions of Windows many times in my original post, which means I've install Groupy many times over with this same issue on many different versions of Windows. Also, the above person also has this issue, so its now clear it's not just me, this is a Groupy issue, and has been for years. Please fix. Thanks.
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basj
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Reply #6 September 5, 2024 7:51:18 PM
from Stardock ForumsStardock Forums

Quoting Broth3rz1,
reply 5

I've already stated I've installed different versions of Windows many times in my original post, which means I've install Groupy many times over with this same issue on many different versions of Windows. Also, the above person also has this issue, so its now clear it's not just me, this is a Groupy issue, and has been for years. Please fix. Thanks.

His issue, as he mentioned it, was " happened maybe twice in the last few months." while yours "Everyday, many times a day, since the dawn of release" so I don't think its the same. Look like something is interfering or conflicting with Groupy in your system. If this is really an issue for every system, we will have more reports from other users.

Anyway, moving forward, please try cleanboot and see if we can identify the conflicting application. Refer here for steps: https://support.stardock.com/space/SHC/1346994300/Groupy+Clean+Boot.

Note: Please go through the steps carefully.

Thank you,

Basj,
Stardock Community Assistant

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Reply #7 September 5, 2024 8:08:07 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 6


Quoting Broth3rz1,
reply 5

I've already stated I've installed different versions of Windows many times in my original post, which means I've install Groupy many times over with this same issue on many different versions of Windows. Also, the above person also has this issue, so its now clear it's not just me, this is a Groupy issue, and has been for years. Please fix. Thanks.



His issue, as he mentioned it, was " happened maybe twice in the last few months." while yours "Everyday, many times a day, since the dawn of release" so I don't think its the same. Look like something is interfering or conflicting with Groupy in your system. If this is really an issue for every system, we will have more reports from other users.

Anyway, moving forward, please try cleanboot and see if we can identify the conflicting application. Refer here for steps: https://support.stardock.com/space/SHC/1346994300/Groupy+Clean+Boot.

Note: Please go through the steps carefully.

Thank you,

Basj,
Stardock Community Assistant

 

I live on 'Clean Boot'. I have nothing start up when my PC starts except Groupy, and PowerToys. I've tried removing PowerToys, I still have the same issue. Again, I have done several Windows 10 installations of different versions with this issue always being there.

I live on my computer 24 hours a day, I'm sure the most don't. I'm a content creator so I'm opening folders hundreds of times a day as I'm sure most people don't?

Most people probably won't take the time to report this issue because it's just annoying and they can live with it like I did for 2 years. To most people, its not worth signing up for a forum, and posting about it and having to go through this process where they keep blaming it on you when you know its not. There are others with the issue and they don't report it, just like the other guy, so I'm sure there are others who just don't wanna go through this process of more annoyance. We both have let you know about this issue, and that it's not just one person. Just dig into claims of this issue and see why its happening please. 

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basj
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Reply #8 September 5, 2024 8:21:30 PM
from Stardock ForumsStardock Forums

Great, glad to know those information. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Broth3rz1
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Reply #9 September 5, 2024 9:21:52 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 8

Great, glad to know those information. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

 

Thank you. 

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