3. Would purchasing the business version entitle me to direct customer support or is that left to a forum as well?
Not to mention the cop-out of relying on this forum for customer service to your retail customers...
We use our forums for basic support to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time.
The forums are staffed with support personnel, developers, and seasoned users of our products and issues are answered 24\7. It takes just a moment to see that we have a variety of issues, large and small, that are posted to the forums and leagues of individuals - most notably, the developers themselves - participate in the solution. That beginning, middle, and end to all forum threads exists for all to see and be helped by for all time. A ticket, once closed, is never seen again and helps no one else going forward. If a well-known example would help here, Nvidia users are more helped by Reddit posts than by their ticket system.
2. Are there any differences between the business version and the personal or home version? The price seems to be the same for 5 machines for the "permanent" license I just wonder if they behave differently. Like, is the business one more robust and less eye-candy-focused or is it more a matter of which marketing list we get stuck on?
3. Would purchasing the business version entitle me to direct customer support or is that left to a forum as well?
There are a variety of differences. Please see the product page itself:
It allows for curated deployment help as it can be quite involved in setting up any given product for thousands of users in their environment.
Sean Drohan
Stardock Product Lifecycle Manager