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Object_Desktop_User
Join Date 05/2025
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Folder Content Appears Empty After Showing Fences and Choosing A Folder in a Folder Portal

July 21, 2024 4:10:52 PM from Stardock ForumsStardock Forums

When using the hotkeys to show Fences, clicking a folder within a folder portal results in the folder appearing empty. To display the folder content correctly, I must press the hotkeys to hide the folder, then press the hotkeys again to show it.

I tried to click the "Show Fences" icon I added to my taskbar, and got the same result. So the issue lies in the "Show Fences" function.

fences
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Object_Desktop_User
basj
Join Date 03/2001
+1649 sdemployee
Reply #1 July 21, 2024 7:53:08 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your issue.

  1. Windows full version and OS build number. Please use Winver.exe
  2. Fences full version number.
  3. Monitor/s resolution, scaling factors and any other relevant information.
  4. Short video showing us the issue would help us understand this one better.

Thank you.
Basj,
Stardock Community Assistant.

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Object_Desktop_User
Object_Desktop_User
Join Date 05/2025
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Reply #2 July 22, 2024 11:57:44 AM
from Stardock Games ForumsStardock Games Forums

Here is the information about my system:


1. Windows 11, version 23H2 (OS Build 22631.3880)

2. Fences Version 5.54

3. Monitor: SAMSUNG 49" Odyssey G9, 5120 * 1440, scale 150%

Thanks a lot.

 

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Object_Desktop_User
basj
Join Date 03/2001
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Reply #3 July 22, 2024 12:12:08 PM
from Stardock ForumsStardock Forums

Just as a test, if you turn down the scale to 100%, do you see the same issue? Also, as a test try disable HDR and see if it also help. Try those and report back. You can change back to 150% scale and turn on HDR again after the test is done.

Thank you,

Basj,
Stardock Community Assistant

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Object_Desktop_User
Object_Desktop_User
Join Date 05/2025
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Reply #4 July 22, 2024 4:20:46 PM
from Stardock ForumsStardock Forums

I have tested changing these settings, but the issue is still there. I just switched to a 32:9 ultrawide monitor. I did not have such issues before, so I think this has something to do with the display on an ultrawide monitor.

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Object_Desktop_User
Object_Desktop_User
Join Date 05/2025
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Reply #5 July 22, 2024 5:28:02 PM
from Stardock ForumsStardock Forums

Here is a video showing the issues:

https://www.dropbox.com/scl/fi/l6ir0uhyszyr9iqn8798l/Fences-Issues.mp4?rlkey=fdf0jpy9vzhdslh5vk39rcvcz&dl=0

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Object_Desktop_User
basj
Join Date 03/2001
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Reply #6 July 22, 2024 8:24:54 PM
from Stardock ForumsStardock Forums

Thank you for the video, that make it much much clear on the issue. Just for the second issue. I think that one is known issue for HDR enabled system. Please refer here: https://support.stardock.com/space/SHC/1770422308/Known+HDR+Issues+with+Fences+Portals.

For your main issue, I will try to reproduce the issue.

Thank you,

Basj,
Stardock Community Assistant

 

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Object_Desktop_User
basj
Join Date 03/2001
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Reply #7 July 22, 2024 9:04:48 PM
from Stardock ForumsStardock Forums

Hello,
I've tested and I am able to recreate your first issue on my system. I have forwarded your problem/question to Stardock Support Team for their review on this issue. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj,
Stardock Community Assistant

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Object_Desktop_User
basj
Join Date 03/2001
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Reply #8 July 24, 2024 9:04:39 AM
from Stardock ForumsStardock Forums

Hello,

I tried something on my system and now it seem the issue no longer appear. Would like to suggest for you to try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Object_Desktop_User
Object_Desktop_User
Join Date 05/2025
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Reply #9 July 24, 2024 10:23:51 AM
from Stardock ForumsStardock Forums

Thank you for your suggestion. I have performed the purge and reinstall steps, but the issue persists.

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Object_Desktop_User
sdrohan
Join Date 10/2012
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Reply #10 July 24, 2024 4:06:51 PM
from Stardock ForumsStardock Forums

Quoting Object_Desktop_User,
reply 9

Thank you for your suggestion. I have performed the purge and reinstall steps, but the issue persists.

I sent you a Private Message.  Please let us know.

Sean Drohan
Stardock Product Lifecycle Manager

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