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SteveMagruder
SteveMagruder
Join Date 06/2020
+2

Win+X menu: mouse pointer hovering two spots above highlighted/selectable entry in Windows 11

July 12, 2024 10:34:49 PM from Stardock ForumsStardock Forums

When I right-click on the Start button per "Show Win+X menu when right clicking...", my mouse pointer displays two entries above the one that's highlighted and selectable. For example, if I want to go to Device Manager, I have to move my mouse pointer up two selections to Event Viewer and click.

This happened in Start11 1.5 and continues to happen after I upgraded to Start11 2.08. My Windows version is Windows 11 Home 24H2 Build 26100.1150. This problem doesn't appear in Windows 10. This happens no matter what style of Start Menu I use.

start menu products
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SteveMagruder
basj
Join Date 03/2001
+1601 sdemployee
Reply #1 July 12, 2024 11:09:17 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I can not reproduce your issue on my system. Not sure if this new issue for Windows 11 v24H2. This version is not available for my system yet. However, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Thank you.
Basj,
Stardock Community Assistant.

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SteveMagruder
SteveMagruder
Join Date 06/2020
+2
Reply #2 December 28, 2024 4:58:31 PM
from Stardock ForumsStardock Forums

I just realized there was some aspect I failed to mention when I reported. My taskbar is aligned to the top. That may make a difference in reproducing.

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SteveMagruder
basj
Join Date 03/2001
+1601 sdemployee
Reply #3 December 28, 2024 8:40:35 PM
from Stardock ForumsStardock Forums

I still can not reproduce your issue on my system, refer short video below. Tested on Windows 11 24H2 (OS Build 26100.2605)

Would like to recommend to try these steps, uninstall Start11, reboot immediately (important) Re-download latest version from your account, install it, reboot immediately again after installation is done. Retest it and report back.

Thank you,

Basj,
Stardock Community Assistant

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SteveMagruder
SteveMagruder
Join Date 06/2020
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Reply #4 December 30, 2024 8:10:10 PM
from Stardock ForumsStardock Forums

I've already installed the beta, which didn't fix it. So I uninstalled that, and went back to 2.11, installing that again. No improvement. Maybe there's a Start11 setting which makes this happen.

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SteveMagruder
SteveMagruder
Join Date 06/2020
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Reply #5 December 30, 2024 8:56:00 PM
from Stardock ForumsStardock Forums

OK, I have found a way to alleviate this problem temporarily, but it means turning off "Position the start button in the center of the taskbar". When off, the cursor tracks with the selections correctly. When turned back on, it goes back to being two entries off.

I made a short video to attach, but I can't see how to add it.

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SteveMagruder
SteveMagruder
Join Date 06/2020
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Reply #6 December 30, 2024 9:20:32 PM
from Stardock ForumsStardock Forums

OK, here's a link to the video on Google drive: https://drive.google.com/file/d/1312OD_cp5OOGtwbcxVI3B6tTwx9y3LlH/view?usp=sharing

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SteveMagruder
basj
Join Date 03/2001
+1601 sdemployee
Reply #7 December 30, 2024 10:10:02 PM
from Stardock ForumsStardock Forums

Hello,

I still can not reproduce your issue in my system. If you have Windows 11 Pro, please try testing it on Windows Sandbox. https://forums.stardock.com/505872/start11-support-faq#windowssandbox. Try and see if you have the same issue in the Sandbox.

Thank you.
Basj,
Stardock Community Assistant.

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SteveMagruder
SteveMagruder
Join Date 06/2020
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Reply #8 December 30, 2024 10:39:23 PM
from Stardock ForumsStardock Forums

I am using Windows 11 Home.

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SteveMagruder
SteveMagruder
Join Date 06/2020
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Reply #9 December 30, 2024 10:48:09 PM
from Stardock ForumsStardock Forums

OK, when I switched to using the Enhanced Taskbar and center-aligned it again, now the cursor tracks in the Win+X menu normally. I now need to remember why I wasn't using the Enhanced one before.

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SteveMagruder
basj
Join Date 03/2001
+1601 sdemployee
Reply #10 December 31, 2024 12:41:15 AM
from Stardock ForumsStardock Forums

This, I can reproduce, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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SteveMagruder
SteveMagruder
Join Date 06/2020
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Reply #11 December 31, 2024 1:38:04 AM
from Stardock ForumsStardock Forums

Thank you for your patience with me as well. I should have followed up sooner with more info.

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SteveMagruder
Abisnabidam
Join Date 04/2025
+51 sdsupport
Reply #12 January 2, 2025 1:25:11 PM
from Stardock ForumsStardock Forums

Hi SteveMagruder,

We now have this logged for review.

Internal Ref: ODNT-9362

Best regards,

Adam McGuinness
Stardock Customer Support Specialist

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