dll123q

Join Date 05/2024

Fences 5

fault diagnosis

I just purchased fences,but after I installed it, something came up.

This is the desktop I edited, after two or three minutes, the screen went black, but Fences did not quit the program, and the desktop was back to normal,See the second picture below.

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Please help me, thanks

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Hello,
Sorry to hear you are having issues. Need to know more information.

You on Windows 10 or 11? Also need Windows full build number. Use Winver.exe
Fences 5 full version number.
Have you tried reboot the system after installation finished?

Thanks
Basj,
Stardock Community Assistant.

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Hello, Glad to receive your reply,

1.My Computer is Window 11, Windows full build number? I don't know if it's the information in the picture below?

2.Fences 5 version number, maybe is 5.5.3.2?

3.Yes, i tyied reboot the system after installation finished. Moreover, I have re-uninstalled, tried again to install, and restarted again, and the result is still like now.

Look forward to your reply! Thanks~~

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Thank you, those information were the one I am asking for. Maybe there is another application running which is conflicting with Fences. Please try cleanboot, follow these steps: https://support.stardock.com/space/SHC/1332445272/Fences+Clean+Boot. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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Hi, I am very glad that you have provided a solution. The previous problem didn't occur when I used it that day, but when I opened the computer this morning, it returned to the original situation, I don't know if it's because my computer has too much software, which leads to incompatibility.

okay, I appreciate your help anyway, Have a good day!

Thanks

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Hi, same problems here, the change of resolution do not work anymore, very disappointing, I rolled back to 5.04 version.

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Quoting infoPAF,

reply 6

Hi, same problems here, the change of resolution do not work anymore, very disappointing, I rolled back to 5.04 version.

Hello,
Sorry to hear you are having issues. Which problems you're referring to? Please be more specific. The OP issue seem related to conflicting with other application, not sure if the same as yours. Please create your own thread and elaborate more on your issue so we can help you.

Thank you.
Basj,
Stardock Community Assistant.

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Sorry to hear you are having issues.

May be i use 5.04 version, too. Otherwise it will affect the work

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Sometimes the computer pops up with this warning, I don't know what it means, what does explorer mean?

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Quoting dll123q,

reply 8

Sorry to hear you are having issues.

May be i use 5.04 version, too. Otherwise it will affect the work

I am not sure, infoPAF issue is the same as yours.

Thank you,

Basj,
Stardock Community Assistant

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That shows your Windows Explorer.exe keep crashing, shows that something is running which causing conflict with Fences. Did you try Cleanboot as I mentioned in my reply#4?

Thank you,

Basj,
Stardock Community Assistant

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Yes, i try cleanboot, follow these steps: https://support.stardock.com/space/SHC/1332445272/Fences+Clean+Boot. But still devastated

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Please test it in Sandbox and see if the issue still there: https://forums.stardock.com/486084/fences-support-faq#sandbox

Thank you,

Basj,
Stardock Community Assistant

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Hi, Thanks for your help, I think I've solved my problem, i test it in Sandbox, and also i renamed the shortcut folder, half a day passed, and no exception popped out, maybe it is OK.

Anyway,very very thank you!

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Quoting dll123q,

reply 14

and also i renamed the shortcut folder,

May I know, what you mean by this?

Thank you,

Basj,
Stardock Community Assistant

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emm, i have some desktop partition, i use folder portal, However, some folders are presented as shortcuts on the desktop, And the folders for these shortcuts are named after the original files, so I renamed the file names, I don't know if you can understand

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I think, I understand it. Anyway, glad to know you resolved it.

Thank you,

Basj,
Stardock Community Assistant

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My issue is this:

I'm using fences with different monitor resolutions, and the option to save layout fences per resolution active.

The problem is the last update do not rearrange the correct fences layout when I change monitor resolution, this is very annoing.

Regards

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Quoting infoPAF,

reply 18

My issue is this:

I'm using fences with different monitor resolutions, and the option to save layout fences per resolution active.

The problem is the last update do not rearrange the correct fences layout when I change monitor resolution, this is very annoing.

Regards

Your issue does not sound the same as the OP, please start your own thread. Also, include more information on your system.

You on Windows 10 or 11? Also need Windows full build number. Use Winver.exe
Fences 5 full version number.

Thank you,

Basj,
Stardock Community Assistant

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