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mackid1993
mackid1993
Join Date 01/0001
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Everything Search Causes Explorer Crash

April 20, 2024 4:27:19 PM from Stardock ForumsStardock Forums

I'm trialing Start11 2.07 and I'm running into an issue when I search and have Everything search enabled Start 11 as well as explorer will crash after a few seconds. I'm on Windows 11 22631.3520.

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mackid1993
mackid1993
Join Date 01/0001
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Reply #1 April 20, 2024 4:44:24 PM
from Stardock ForumsStardock Forums

Hopefully this can be fixed internally, I had to uninstall. I personally don't want to deal with frequent explorer crashes.

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mackid1993
basj
Join Date 03/2001
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Reply #2 April 20, 2024 5:46:39 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, I can not reproduce your issue on my system. However, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks
Basj,
Stardock Community Assistant.

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mackid1993
mackid1993
Join Date 01/0001
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Reply #3 April 20, 2024 5:51:57 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 2

Hello,
Sorry to hear you are having issues. But, I can not reproduce your issue on my system. However, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks
Basj,
Stardock Community Assistant.

It seems to happen intermittently and to be more specific I only noticed it when I enter a quick math equation like 2+2.

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mackid1993
basj
Join Date 03/2001
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Reply #4 April 20, 2024 9:41:57 PM
from Stardock ForumsStardock Forums

I still can not reproduce your issue when trying the simple math search. How often the issue appear for you?

Thank you,

Basj,
Stardock Community Assistant

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mackid1993
mackid1993
Join Date 01/0001
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Reply #5 April 20, 2024 9:57:40 PM
from Stardock ForumsStardock Forums

It's been pretty consistent. In fact Start11 has been crashing so many times on my machine that I've had to request a refund and return to StartAllBack which hasn't had any stability issues.

I did not have StartAllBack installed at the same time as Start 11. In the few hours I tested Start11 I've had so many explorer crashes, both from searching and one time even just rearranging icons on the start menu.

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mackid1993
basj
Join Date 03/2001
+1603 sdemployee
Reply #6 April 20, 2024 10:11:46 PM
from Stardock ForumsStardock Forums

Then it is not specific Search crash issue. Should have mentioned that in the first place. I believe your issue have something specific or unique to your system. Since, we don't really see that many report from other user on frequent crash issue. Let us know if you still wish to try to help you or you wish to carry on for the refund.

Thank you,

Basj,
Stardock Community Assistant

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mackid1993
mackid1993
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Reply #7 April 20, 2024 11:11:28 PM
from Stardock ForumsStardock Forums

I was having crashes across two separate systems. I'd rather proceed with a refund.

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mackid1993
basj
Join Date 03/2001
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Reply #8 April 20, 2024 11:28:50 PM
from Stardock ForumsStardock Forums

Sorry to hear that. Please use this guide for refund/return : https://support.stardock.com/space/SHC/1330380801/Stardock+Return+Policy. There is a link to raise a ticket for refund at the bottom of that page.

Thank you,

Basj,
Stardock Community Assistant

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mackid1993
mackid1993
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Reply #9 April 21, 2024 6:05:25 PM
from Stardock ForumsStardock Forums

Thanks. I submitted a request. Sorry and thanks for your help. Unfortunately I love the customizability but frequent explorer crashes on more than one system isn't something I can use as part of my daily workflow. Thank you for your prompt replies though, it was much appreciated.  

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