As a total nobody developer I also get treated poorly by security software (Heuristic scans are the worst for people like me).
Despite this, I have never told a customer to uninstall their security software. Maybe Forcepoint is more strict on "third party apps" than other security software, but ultimately that's its job. There should be things you can do to make your apps trusted (or less affected) before you ask customers to go online naked. Perhaps suggest adding a single exception instead? It is the wild west out there. Security software is essential for every PC!
I am frequently brought to sites to do installs of my software, and other peoples software. The most basic requirement at all of these sites is to produce a risk assesment and method statement that includes a Roll Back plan before work is started. Stardock don't seem to have one? At a minimum, nobody should have to ask randoms to send them applications they own (because the manufacturer refuses to help). Nor should they go to dodgy online repositories. If you care about your customers, I sincerely hope you make V3.1.3.3 downloads available for anyone that needs it. It's crystal clear the latest version is causing severe problems for some. Leaving customers desperate enough to make poor security choices is not an indication of good support.
I can still offer customers replacement files going back to 2014. I would be able to go back further but I do delete releases when I'm 100% sure nobody is left using them. Even if Norton 360 goes to great lengths (again) to trash my installation repositories. I have backups to restore destroyed files, and even a few ancient (unused) machines to rebuild old applications. If you can't restore an old installer, somebody has done their job terribly.
(If I wasn't as particular as I am I'm pretty sure I would be spitting feathers right about now, thankfully I didn't update)
