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boromyr556
boromyr556
Join Date 12/2023
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The Fences boxes do not scroll with the trackpad.

December 10, 2023 9:18:18 AM from Stardock ForumsStardock Forums

I installed Fences and immediately noticed that the scrolling of the boxes does not work with the trackpad using two-finger scrolling, while it works perfectly with the mouse wheel. I also tried clicking on the box to scroll but without success.

fences
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boromyr556
basj
Join Date 03/2001
+1458 sdemployee
Reply #1 December 10, 2023 9:51:00 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please share with us more information on your system.

  1. Windows full version number. Use Winver.exe
  2. Fences version.

Thank you.
Basj,
Stardock Community Assistant.

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boromyr556
boromyr556
Join Date 12/2023
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Reply #2 December 10, 2023 10:26:10 AM
from Stardock ForumsStardock Forums

Windows 11 23H2 22635.2850

Fences 5.04

ASUS Vivobook S15

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boromyr556
Jan Oscar
Join Date 12/2002
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Reply #3 December 10, 2023 11:34:44 AM
from Stardock ForumsStardock Forums

Quoting boromyr556,
reply 2

Windows 11 23H2 22635.2850

Friday, December 8, 2023

Windows 11 Insider Preview Build 22635.2850 (KB5033453)(Beta Channel)

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boromyr556
boromyr556
Join Date 12/2023
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Reply #4 December 10, 2023 12:24:06 PM
from Stardock ForumsStardock Forums

Yes exactly. 

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boromyr556
basj
Join Date 03/2001
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Reply #5 December 10, 2023 8:26:15 PM
from Stardock ForumsStardock Forums

Do know that Stardock does not support Windows 11 Insider/Beta build. However, I have forwarded your problem to Stardock Support Team for their review. We appreciate your feedback.

Basj,
Stardock Community Assistant

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boromyr556
PhoenixRising1
Join Date 08/2021
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Reply #6 December 10, 2023 8:37:35 PM
from Stardock ForumsStardock Forums

Just because I recently decided I wanted to remove myself from the windows insider program without having to do a clean install I thought I would share how I did it

https://answers.microsoft.com/en-us/windows/forum/all/queued-for-unenrollment-of-win-insider-programme/9cc9bdae-6a7d-4b25-96a7-3712505d5765

As a side note for the issue. Two finger scrolling is working for me using a non insider build.

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boromyr556
boromyr556
Join Date 12/2023
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Reply #7 December 11, 2023 6:49:45 AM
from Stardock ForumsStardock Forums

Thank you for sharing. It wasn't even working for you in the insider channel?

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boromyr556
sdrohan
Join Date 10/2012
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Reply #8 December 15, 2023 5:17:55 PM
from Stardock ForumsStardock Forums

Incompatibility with precision trackpads / is a known issue, but something we’re continuing to look into workarounds. 

Sean Drohan
Stardock Product Lifecycle Manager

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boromyr556
edreams
Join Date 12/2023
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Reply #9 December 18, 2023 8:00:46 AM
from Stardock ForumsStardock Forums

Thank you for your reply. I'm glad to know that you are working on resolving this bug, however, since it was already reported to you in 2017, what credit can we give to you and how could we hope for a resolution before the end of the decade?
I bought 5 licenses, TWO of which are intended for hybrid Microsoft Surface PCs, your site does not mention this incompatibility... it is completely unusable as it stands on these two PCs... I have the impression for throwing away money... I hope you will really work seriously and FAST on this problem.

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boromyr556
sdrohan
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Reply #10 December 18, 2023 9:16:50 AM
from Stardock ForumsStardock Forums

Quoting edreams,
reply 9

I bought 5 licenses, TWO of which are intended for hybrid Microsoft Surface PCs, your site does not mention this incompatibility... it is completely unusable as it stands on these two PCs...

I want to be clear here, Fences is 'it is completely unusable as it stands on these two PCs'

So you cannot click and arrow \ page Down key in these Fences, edreams?

Sean Drohan
Stardock Product Lifecycle Manager 

 

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boromyr556
edreams
Join Date 12/2023
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Reply #11 December 19, 2023 3:59:05 AM
from Stardock ForumsStardock Forums

Quoting sdrohan,
reply 10


Quoting edreams,
reply 9

I bought 5 licenses, TWO of which are intended for hybrid Microsoft Surface PCs, your site does not mention this incompatibility... it is completely unusable as it stands on these two PCs...



I want to be clear here, Fences is 'it is completely unusable as it stands on these two PCs'

So you cannot click and arrow \ page Down key in these Fences, edreams?

Sean Drohan
Stardock Product Lifecycle Manager 

 

 

Of course I can let go of my touchpad to use the keyboard or even use the elevator to the right of the window... but I invite you to do this gymnastics even if only during a working day and you will understand what this means in terms of loss of time, productivity and use absolutely not practical... so believe me this is not usable !!! which is why I and certainly many others are hoping for a quick update because as it is currently I am certainly not going to use this software even if on another of my PCs on which it works I find it fantastic!

 

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boromyr556
davidmichaelangelosilva
Join Date 08/2014
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Reply #12 April 23, 2024 9:14:30 AM
from Stardock ForumsStardock Forums

Adding to this thread -- I'm also unable to scroll with the trackpad, and the workaround doesn't meet my needs.

Is there an estimated timeline on the fix?

With the yearly subscription fee for fences now, I'm sure hoping to see some proactive support 👌🏻

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boromyr556
sdrohan
Join Date 10/2012
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Reply #13 April 23, 2024 10:02:57 AM
from Stardock ForumsStardock Forums

Quoting davidmichaelangelosilva,
reply 12

Adding to this thread -- I'm also unable to scroll with the trackpad, and the workaround doesn't meet my needs.

Is there an estimated timeline on the fix?

With the yearly subscription fee for fences now, I'm sure hoping to see some proactive support 👌🏻

This issue is logged and still being investigated.

Internal ref: ODNT-8133

Sean Drohan
Stardock Product Lifecycle Manager

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boromyr556
boromyr556
Join Date 12/2023
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Reply #14 May 27, 2024 8:25:56 AM
from Stardock ForumsStardock Forums

Even with version 5.5 the touchpad doesn't work 

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boromyr556
edreams
Join Date 12/2023
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Reply #15 May 27, 2024 11:04:06 AM
from Stardock ForumsStardock Forums

I too rushed with hope to my Microsoft Surface tablet when I saw that there was an update... alas I was too trusting...

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