I purchased a 5-pack of Start11 v2. I am unable to activate Start11 v2 on my computer either by entering the product key ("Email address is not valid for the product key.") or by using my Stardock account ("Start11 v2 is not associated with this account."). (See screenshots below.)
However, when I look at my Stardock account's Order History on the website, it lists my Start11 v2 order correctly.
When I use the Lookup Product Keys page on the website, Stardock sends me an email that includes information about other Stardock products I have purchased—but not Start11 v2.
When I download the Product Key Status, I can see that one person (not me) has successfully activated Start11 v2 on their computer.
Can someone please help me get my Start11 v2 order correctly associated with my Stardock account so that I can activate the software on my machine? Of course, I also need the three other users to be able to activate it on their machines as well.
Thank you very much for your assistance.
(I sent an email to Stardock Support, but the auto-reply indicated Stardock will not help with these issues via email. However, I am not comfortable with posting my order #, email, or other PII to the forum. Please contact me via email if you need additional information.)
Activate with product key:
Activate with Stardock account: