Bought Groupy.. money deducted and no activation, no email communication

Groupy 2

Hello,
i made a purchase through my debit card and my email frxxxxxxxxxxx@gmail.com - the money was deducted but there was no communication about the activation code. my groupy trial is still on trial mode.

Edit by moderator: Please do not post your email address in forum. Thank you.

accounts and activation help

Advanced Search

Watch this post

Do not email me updates for this post Email me updates for this post

Successfully updated karma reason!

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below, use the product not received option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple tickets, that will make your ticket go back to the end of the line. Send once and wait. Tickets will be answered in the order they're sent in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Successfully updated karma reason!

I did this a few minutes ago even before your communication. i will wait for your response. i hope for a speedy resolution

Successfully updated karma reason!

Do know that currently Stardock is on Thanksgiving holiday, so support will be a bit slow. Your patience will be appreciated.

Thank you,

Basj,
Stardock Community Assistant

Successfully updated karma reason!