Issue upgrading from fences 4 to fences 5.

I got an email, that my fences 4 was upgraded to fences 5 with a product key within the mail.

It sais "Your free upgrade is waiting".

Every time I try to activate fences 5 it sais "E-mail address is not valid for the product key".

I did not have an official account until a couple days ago and used that same e-mail for purchase.

I purchased fences4 Tuesday, October 17, 2023 and I see the fences 4 upgrade at "https://store.stardock.com/myaccount/orders" but there is not the fences5 upgrade yet.

Hope you can help!

Kind regards,

Nabil

fences5 upgrade activation productkey accounts and activation help

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fixed by Stardock Support Manager

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I have the same problem!!

xxxx

Email removed. Do not post your private email in public forum.

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Quoting evanspae,

reply 2

I have the same problem!!

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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