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Azymack
Azymack
Join Date 10/2012
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Can't apply coupon.

November 16, 2023 12:24:11 PM from Stardock ForumsStardock Forums

I have been trying to apply my trial coupon for Start11 V2 on several browsers and even cellphone, no luck. I click apply and nothing ever happens, not even an error code appears.

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Azymack
basj
Join Date 03/2001
+1725 sdemployee
Reply #1 November 16, 2023 8:51:52 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Not sure by "Trial Coupon", where did you get the coupon from? From what I know if you wish to do a trial, you just need to download the installer, by clicking the "Try free" Button in this page:  https://www.stardock.com/products/start11/. Install the Installer file. And when activation popup came up. Click on Trial and enter your email address. That will be it. If you see differently please let us know.

Thanks
Basj,
Stardock Community Assistant.

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Azymack
Azymack
Join Date 10/2012
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Reply #2 November 16, 2023 8:58:14 PM
from Stardock ForumsStardock Forums

Got it on my mail after using the trial for some time. TRIAL-15-OFF. 

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Azymack
basj
Join Date 03/2001
+1725 sdemployee
Reply #3 November 16, 2023 9:22:25 PM
from Stardock ForumsStardock Forums

Not too sure about that one. However, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Azymack
sdRohan
Join Date 10/2012
+746 sdsupport
Reply #4 November 17, 2023 4:44:34 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I tested it and it does work. 

https://cdn.stardock.us/support/uploads/msedge_2023-11-17_16-42-07.mp4

You may want to try in an incognito browser window.

Sean Drohan
Stardock Product Lifecycle Manager

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Azymack
Azymack
Join Date 10/2012
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Reply #5 November 17, 2023 4:50:49 PM
from Stardock ForumsStardock Forums

oh... yeah, it doesn't work for the 5 pack, only the single and not if I'm upgrading..

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Azymack
sdRohan
Join Date 10/2012
+746 sdsupport
Reply #6 November 17, 2023 5:05:00 PM
from Stardock ForumsStardock Forums

Quoting Azymack,
reply 5

oh... yeah, it doesn't work for the 5 pack, only the single and not if I'm upgrading..

The coupon would not normally work for an upgrade as it's already discounted.

That said, I was able to see it not working for the 5-pack.  I have placed a ticket to have it looked at.

Internal ref: ODNT-7431

Thanks for the report.

Sean Drohan
Stardock Product Lifecycle Manager

 

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