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claynz
claynz
Join Date 11/2019
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Srat Menu 11 and V2 Useless

November 12, 2023 3:16:33 AM from Stardock ForumsStardock Forums

After clean installing my system with Windows 11 Pro 23H2 (OS Bulid 22631.2506) both versions of Start11 and Start 11v2 causes the screen to continuously flash, I have installed, reinstalled, restarted between installs, I have had these issues before with other versions after Microsoft released new updates.

I have also updated my Nvidia video drivers.

Are you aware of this issue?

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claynz
Neil Banfield
Join Date 04/2001
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Reply #1 November 12, 2023 3:19:59 AM
from Stardock ForumsStardock Forums

I am sorry you are experiencing this issue as that's clearly not normal.

Do you have any other utilities which might interact with explorer such as ExplorerPatcher installed?

If you open windows event log it might show crashes for explorer and give some more information on the issue.

It would be very useful to also know what else is installed.

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claynz
Fyew-jit-tiv
Join Date 04/2016
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Reply #2 November 12, 2023 4:10:14 AM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

After clean installing my system with Windows 11 Pro 23H2 (OS Bulid 22631.2506) both versions of Start11 and Start 11v2 causes the screen to continuously flash, I have installed, reinstalled, restarted between installs, I have had these issues before with other versions after Microsoft released new updates.

I have also updated my Nvidia video drivers.

Are you aware of this issue?

 

What nV drivers are you using?

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claynz
claynz
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Reply #3 November 12, 2023 4:27:12 AM
from Stardock ForumsStardock Forums

Neil, I'll do a clean boot and install again in the morning and report back, no other patch utilites installed!!

Quadro M4000 drivers from Nvida's website v31.0.15.3770

Before I spend hours troubleshooting, have you tested your software on the current build of Windows that I have?

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claynz
claynz
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Reply #4 November 12, 2023 4:23:15 PM
from Stardock ForumsStardock Forums

Ok, did a clean boot today and it's still the same 

Installed, Start11_1.4.7.3-j322-Setup_sd.exe

 

Fault bucket 2254377361495604933, type 5

Event Name: BEX64

Response: Not available

Cab Id: 0

 

Problem signature:

P1: explorer.exe

P2: 10.0.22621.2506

P3: fa1d7ee9

P4: Start10_64.dll

P5: 1.4.7.3

P6: 64c3d340

P7: 00000000001ecb84

P8: c0000409

P9: 0000000000000008

P10: 

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f84045e1-9d7b-4951-b8db-ab06aabf23aa.tmp.WERInternalMetadata.xml

 

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_1ff4386d17a069a563d0749d9065696b1749f957_08f6b426_52c1cb8e-3265-4d3e-8a64-bbc8929c5001

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: 9b6a6c62-e2c0-45cd-97fc-265048fafc8b

Report Status: 268435456

Hashed bucket: 50f82ea6f70040d47f4928441da0bec5

 

I will also do a clean install on another test machine using the same build and report back

 

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claynz
Neil Banfield
Join Date 04/2001
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Reply #5 November 12, 2023 4:56:09 PM
from Stardock ForumsStardock Forums

If you are willing to get us a dmp file it would be incredibly useful

https://support.stardock.com/space/SHC/1347321935/Manually+Collecting+Start+Crash+Dumps

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claynz
claynz
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Reply #6 November 12, 2023 6:01:53 PM
from Stardock ForumsStardock Forums

Not sure if I have done it right

https://1drv.ms/u/s!AvXoKv5aaU36hKsgmMdAgr_WToEFuw?e=iYwHBm

 

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claynz
Neil Banfield
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Reply #7 November 12, 2023 6:22:42 PM
from Stardock ForumsStardock Forums

Quoting claynz,
reply 6

Not sure if I have done it right

https://1drv.ms/u/s!AvXoKv5aaU36hKsgmMdAgr_WToEFuw?e=iYwHBm

 

I don't seem to have permission to access that.

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claynz
claynz
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Reply #8 November 12, 2023 6:44:07 PM
from Stardock ForumsStardock Forums

try again

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claynz
claynz
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Reply #9 November 12, 2023 7:08:11 PM
from Stardock ForumsStardock Forums

https://1drv.ms/u/s!AvXoKv5aaU36hKsh2utn7WNDmcRCjA?e=v841yJ

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claynz
claynz
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Reply #10 November 12, 2023 7:18:09 PM
from Stardock ForumsStardock Forums

I have managed to clean install Windows 11 23H2 onto another machine and Start 11 works fine, so can rule out Windows Updates!!

 

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claynz
basj
Join Date 03/2001
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Reply #11 November 12, 2023 9:01:12 PM
from Stardock ForumsStardock Forums

Please try clean boot as mentioned here: https://support.stardock.com/space/SHC/1332445272/Fences+Clean+Boot

Thank you,

Basj,
Stardock Community Assistant

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claynz
claynz
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Reply #12 November 12, 2023 9:07:35 PM
from Stardock ForumsStardock Forums

Already done that

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claynz
basj
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Reply #13 November 13, 2023 12:35:27 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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claynz
Neil Banfield
Join Date 04/2001
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Reply #14 November 13, 2023 11:22:37 AM
from Stardock ForumsStardock Forums

Thanks for the dmp file.  This has given us an area to look into as I believe it is caused by some bad data in the recently run apps list.

Crossing fingers we will have this sorted for you in the next update.

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claynz
claynz
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Reply #15 November 13, 2023 3:02:25 PM
from Stardock ForumsStardock Forums

Thanks, I'll be using StartAllback in the meantime while you fix the problem.

On my laptop I have installed V2 and it is working fine.

I see when you right click on a file or folder you get the full menu with StartAllback but with Start11 it's show more options, can this be changed in the settings

StartAllback Right Click Menu

?SartAllback Right click Menu

Start11v2 Right Click Menu

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claynz
sdrohan
Join Date 10/2012
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Reply #16 November 17, 2023 4:15:38 PM
from Stardock ForumsStardock Forums

Please see:

https://forums.stardock.com/524001/get;3910016

Sean Drohan
Stardock Product Lifecycle Manager

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claynz
claynz
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Reply #17 November 18, 2023 8:21:30 PM
from Stardock ForumsStardock Forums

Where do I download the latest beta version?

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claynz
basj
Join Date 03/2001
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Reply #18 November 18, 2023 8:41:12 PM
from Stardock ForumsStardock Forums

Quoting claynz,
reply 17

Where do I download the latest beta version?

Hello,
You just need to go to your product account page to see the link to download : https://store.stardock.com/myaccount/products

Thank you.
Basj,
Stardock Community Assistant.

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claynz
claynz
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Reply #19 November 18, 2023 9:48:49 PM
from Stardock ForumsStardock Forums

All I see is downloads for Start10 and Start11, nothing for V2

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claynz
basj
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Reply #20 November 19, 2023 12:10:40 AM
from Stardock ForumsStardock Forums

Did you purchase Start11 v2 upgrade? If you did, which email was linked to that purchase? Did you paid via paypal?

Thank you,

Basj,
Stardock Community Assistant

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claynz
claynz
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Reply #21 November 19, 2023 2:18:32 AM
from Stardock ForumsStardock Forums

I have not purchased v2 yet but have purchased v1, do I need to purchase v2 to see if my problems have been fixed? tried the v1 beta the other day and was still having problems

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claynz
basj
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Reply #22 November 19, 2023 3:53:36 AM
from Stardock ForumsStardock Forums

I am not sure if your issue will get resolve with v2. And looking at previous post by Support and Dev in this thread. Please wait for more input from them. Appreciate your feedback and patience.

Thank you,

Basj,
Stardock Community Assistant

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claynz
claynz
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Reply #23 November 19, 2023 4:01:51 AM
from Stardock ForumsStardock Forums

ok thanks, but would like to download the beta versions to test anyway

 

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claynz
basj
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Reply #24 November 19, 2023 4:17:22 AM
from Stardock ForumsStardock Forums

Quoting claynz,
reply 23

ok thanks, but would like to download the beta versions to test anyway

Not possible if you did not purchase v2.

Thank you,

Basj,
Stardock Community Assistant

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claynz
claynz
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Reply #25 November 19, 2023 6:30:50 AM
from Stardock ForumsStardock Forums

I will purchase V2, not happy purchasing the software that will most likely will not work until a different beta version is released that may fix it, over time

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