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rxxr
rxxr
Join Date 11/2023
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Unable to use my purchased copy of Start11 on ARM64

November 5, 2023 9:11:59 PM from Stardock ForumsStardock Forums

I recently purchased Start11 to use on my ARM64 computer (M1 Pro Mac running Windows 11 via Parallels). The software starts up but is unusable: as soon as I do anything, it gives me a Windows compatibility error (with the Start10 component causing the problem). I'm also unable to put in my activation key as it gives me the same error.

Why is Start11 not able to run on ARM devices and why was there no warning saying x86 only before purchase? I'd love to actually be able to use this software, but if ARM compatibility isn't coming anytime soon I'll have to request a refund.

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TracyHaley
rxxr
basj
Join Date 03/2001
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Reply #1 November 5, 2023 9:40:59 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, it is known that Stardock Start11 do not work on ARM base CPU.

Thank you.
Basj,
Stardock Community Assistant.

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rxxr
TracyHaley
Join Date 11/2012
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Reply #2 June 1, 2024 11:28:35 PM
from Stardock ForumsStardock Forums

I had the same issue as rxxr. The only requirements listed for Start 11 is Windows 10/11 and no mention of X86 only. I have Fences 5 and it works fine on ARM.

After I completed the installation, it wouldn't activate and told me I had to use a beta copy of start 11 for ARM and needed to have an object desktop subscription to be part of the beta. This should have been disclosed up front.

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rxxr
basj
Join Date 03/2001
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Reply #3 June 2, 2024 1:22:01 AM
from Stardock ForumsStardock Forums

Quoting TracyHaley,
reply 2

I had the same issue as rxxr. The only requirements listed for Start 11 is Windows 10/11 and no mention of X86 only. I have Fences 5 and it works fine on ARM.

After I completed the installation, it wouldn't activate and told me I had to use a beta copy of start 11 for ARM and needed to have an object desktop subscription to be part of the beta. This should have been disclosed up front.

Hello,
Sorry to hear you are having issues. From what I understand currently, all ARM base activation only available for active ObjectDesktop subscriber. So, I am not sure how your Fences 5 work on ARM. However, to be sure, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.
Basj,
Stardock Community Assistant.

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rxxr
Neil Banfield
Join Date 04/2001
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Reply #4 June 2, 2024 4:49:28 AM
from Stardock ForumsStardock Forums

I believe the ARM support will be moving to release in June at some point.

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rxxr
TracyHaley
Join Date 11/2012
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Reply #5 June 2, 2024 9:38:12 PM
from Stardock ForumsStardock Forums

Thanks for the update. I look forward to the official release on ARM.

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