Did you verify files?
Do not get mad for me asking, if you did.
No, I did not "verify files" because:
- I do not know how to "verify files"
- It is not the responsibility of the customer to "verify" that software updates completed successfully, it is the responsibility of the people who push software updates out.
I am a retired software developer, which is why I enjoy testing your game software and reporting issues so you can identify and fix them to make the game better than it already is. As a software developer, we tested, tested, then tested again before we pushed updates to our software. We didn't just test on our developer machines, we had a test environment where we tested updates from our last 3 versions to make sure the upgrade would work correctly. Then, when we did push to the production environment, we started with a few machines used by "friendly" users to make sure the update would work in the production environment before we pushed the updates in waves to the full production environment.
The packages that performed the updates did the following:
- verify that the software could be installed or updated (versions, space, etc.)
- installed or updated the software
- verified that the installation or update completed successfully (files, versions, checksums, registry entries, etc,)
- reported the results of the installation or update to a central database so that we could quickly identify issues
Finally, I am not mad that you asked, but I am disappointed that you would put the onus on the customer for verifying that your upgrade worked properly. I would think that, after the number of upgrade "whoopsies" you have had in the last year, someone in management would have said "enough"!