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Start11 Window preview stops working

July 18, 2023 7:53:42 AM from Stardock ForumsStardock Forums

Hi,

I was unable to find any other mention of this issue. I notice that often the window preview on the taskbar (or however it's called), stops working after a while.

The problem seems to occur after turning on and off a secondary monitor, I can re-create the issue 100% of the time.
Turning on the second monitor is fine, but turning it off will cause the previews to stop working.

Running windows 11 Build 22621.1992, If there is any other information I can provide to help let me know.

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basj
Join Date 03/2001
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Reply #1 July 18, 2023 8:10:41 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know you on Start11 version?

Thanks
Basj,
Stardock Community Assistant.

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Scalee
Scalee
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Reply #2 July 18, 2023 8:46:53 AM
from Stardock ForumsStardock Forums

Version 1.46

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basj
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Reply #3 July 18, 2023 9:15:44 AM
from Stardock ForumsStardock Forums

Please try Start11 V1.47 Beta. https://forums.stardock.com/521165/

Thank you,

Basj,
Stardock Community Assistant

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TPScroggins
Join Date 03/2022
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Reply #4 July 18, 2023 9:45:53 AM
from Stardock ForumsStardock Forums

I believe that Windows refreshes the desktop when you turn a monitor off to move any items from the now turned off monitor to the other, which also moves the mouse from the location you had it at. Does it come back when you hover back over it?

Paul Scroggins
Associate Technical Support Analyst

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Scalee
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Reply #5 July 18, 2023 9:48:48 AM
from Stardock ForumsStardock Forums

Hi Basj,

Downloaded the beta, installed and rebooted.
Issue remains the same.

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Scalee
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Reply #6 July 18, 2023 9:56:54 AM
from Stardock ForumsStardock Forums

Quoting TPScroggins,
reply 4

I believe that Windows refreshes the desktop when you turn a monitor off to move any items from the now turned off monitor to the other, which also moves the mouse from the location you had it at. Does it come back when you hover back over it?

Paul Scroggins
Associate Technical Support Analyst

No, it will not show any preview of any window.
Until you restart the explorer.

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basj
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Reply #7 July 18, 2023 10:48:17 AM
from Stardock ForumsStardock Forums

Please try this, uninstall Start11, reboot immediately (important), reinstall Start11 latest. Reboot again after. Retest and report back.

Thank you,

Basj,
Stardock Community Assistant

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Reply #8 July 18, 2023 11:28:36 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 7

Please try this, uninstall Start11, reboot immediately (important), reinstall Start11 latest. Reboot again after. Retest and report back.

Thank you,

Basj,
Stardock Community Assistant


I did the following action:

Uninstall (did not check remove settings), immediately rebooted, installed the 1.47 beta, input my license (by loging into account), rebooted. Issue remains the same.

I will PM you a video of this issue.

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basj
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Reply #9 July 18, 2023 11:34:42 AM
from Stardock ForumsStardock Forums

Try cleanboot: https://forums.stardock.com/505872/start11-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

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Reply #10 July 18, 2023 2:08:30 PM
from Stardock ForumsStardock Forums

Another thing I tested, If you leave "Let Start11 enhance the taskbar" off. (But use the Start11 start menu)
And then turn a secondary display off the previews will remain functional.

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74deanis
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Reply #11 August 29, 2023 12:39:09 PM
from Stardock ForumsStardock Forums

I have this same issue. If I go into Settings > Taskbar, and click "Restart explorer", the previews will show up for a while, but eventually stop showing up again. I can't trace what stops them from showing up.

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basj
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Reply #12 August 29, 2023 9:19:08 PM
from Stardock ForumsStardock Forums

Quoting 74deanis,
reply 11

I have this same issue. If I go into Settings > Taskbar, and click "Restart explorer", the previews will show up for a while, but eventually stop showing up again. I can't trace what stops them from showing up.

Hello,
Sorry to hear you are having issues. Which version of Windows 11 you on? Full version number please. Use Winver.exe to get it. Also you on Start11 version?

Thanks
Basj,
Stardock Community Assistant.

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christian43
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Reply #13 August 30, 2023 5:57:58 AM
from Stardock ForumsStardock Forums

I am having the same issue on my primary screen. Restart Explorer makes preview work for some time, and secondary monitor with duplicate tastbar works correctly. But primary taskbar fails after some time. 

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basj
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Reply #14 August 30, 2023 6:19:53 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded these reports to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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74deanis
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Reply #15 September 13, 2023 2:17:19 PM
from Stardock ForumsStardock Forums

I just noticed this issue occurred when I undocked my laptop from the dual monitor setup. The taskbar on the laptop display no longer shows the previews. When I reconnect to my dock, the previews are still missing on the primary monitor only. They work on the second monitor.

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christian43
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Reply #16 September 30, 2023 2:01:29 AM
from Stardock ForumsStardock Forums

Exact same behaviour here! 

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