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Fractalbase
Join Date 08/2009
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Start 11 regularly freezes (can't be interacted with), and this situation can be worked around from restarting the windows explorer processs

May 20, 2023 6:58:16 PM from Stardock ForumsStardock Forums

what the title says.  Start 11 regularly freezes.  The only way I know of to unfreeze the start 11 taskbar is to end the windows explorer processes and start the explorer process again.

Any advice?

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basj
Join Date 03/2001
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Reply #1 May 20, 2023 9:55:31 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need more information on your system please. Use this as a guide: https://support.stardock.com/space/SHC/1387003915/Contacting+Stardock+About+Start+Product+Issues

Thanks
Basj,
Stardock Community Assistant.

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Fractalbase
Fractalbase
Join Date 08/2009
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Reply #2 May 21, 2023 3:49:43 PM
from Stardock ForumsStardock Forums

https://imgur.com/a/vPyVN3U <-- windows version, pc hardware details

The issue seems to be new, after reinstalling Windows 11.  Issue active for about 1 week.

To reproduce, making sure Start 11 is installed, use PC as normal, and taskbar freezing should eventually happen.  Is also triggered when attempting to use windows explorer, perhaps when copying or moving files.

Instead of the normal mouse cursor when hovering over the task bar, what is shown is an icon that is both an arrow up and an arrow down, and the taskbar can't be interacted with.

Stopping and the restarting the windows explorer process unfreezes the taskbar.

No crash dumps occur.

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Neil Banfield
Join Date 04/2001
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Reply #3 May 21, 2023 6:22:35 PM
from Stardock ForumsStardock Forums

Are you also running Groupy 2 beta?

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Fractalbase
Fractalbase
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Reply #4 May 21, 2023 6:50:00 PM
from Stardock ForumsStardock Forums

yes.

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Fractalbase
Fractalbase
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Reply #5 May 22, 2023 7:03:34 PM
from Stardock ForumsStardock Forums

am attempting to use Start11 without Groupy 2.0 Beta installed.

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highbaud
Join Date 12/2022
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Reply #6 May 29, 2023 2:31:54 PM
from Stardock ForumsStardock Forums

Same issue here, I will try uninstalling groupy

 

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Neil Banfield
Join Date 04/2001
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Reply #7 May 29, 2023 2:53:01 PM
from Stardock ForumsStardock Forums

We have high hopes this is resolved in the next Groupy beta.

It seems most likely to happen if Windows is set to run explorer folders in their own process.

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rasmus86262
Join Date 02/2013
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Reply #8 August 8, 2023 5:56:20 AM
from Stardock ForumsStardock Forums

I am having the same issue.

Randomly, at boot, the taskbar is just a gray bar with nothing on it. Nothing else happens.

If I CTRL+ALT+DEL and log out, then log back in, it comes back.

It happens about 25% of the time or so. I've never seen it happen twice (after logging out and back in) so might be a race condition of some sort with something else launching at startup.

I'm running Windows 11 Pro 22H2, build 22621.2070.

My installation is two days old, so I have barely anything else installed. I don't what Groupy is - I don't have that installed.

This was happening before I reinstalled my system as well, but I didn't report it, because lots of "fun" stuff was happening. (my previous OS install went 8 years and 3 upgrades without a reinstall, so it was over due for a clean slate...)

I've never had similar issues with the two previous generations of this product.

If there is anything I can do or provide to help debug the issue, please let me know.

 

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basj
Join Date 03/2001
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Reply #9 August 8, 2023 6:15:32 AM
from Stardock ForumsStardock Forums

Quoting rasmus86262,
reply 8

I am having the same issue.

Randomly, at boot, the taskbar is just a gray bar with nothing on it. Nothing else happens.

If I CTRL+ALT+DEL and log out, then log back in, it comes back.

It happens about 25% of the time or so. I've never seen it happen twice (after logging out and back in) so might be a race condition of some sort with something else launching at startup.

I'm running Windows 11 Pro 22H2, build 22621.2070.

My installation is two days old, so I have barely anything else installed. I don't what Groupy is - I don't have that installed.

This was happening before I reinstalled my system as well, but I didn't report it, because lots of "fun" stuff was happening. (my previous OS install went 8 years and 3 upgrades without a reinstall, so it was over due for a clean slate...)

I've never had similar issues with the two previous generations of this product.

If there is anything I can do or provide to help debug the issue, please let me know.

 

Hello,
Sorry to hear you are having issues. It look like your issue is nothing to do with Groupy. Please start your own new thread. We will try to help you there.

Thanks
Basj,
Stardock Community Assistant.

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thomas5
Join Date 09/2012
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Reply #10 August 8, 2023 1:14:44 PM
from Stardock ForumsStardock Forums

I have the same issue, WIndows taskbar freezes. After some time. You can only change with ALT+TAb between open windows. Log out with the account and log in again th eproblem is gone until it happesn again. Fresh Windows 11 system, all updates installed. Thought it was my ssd, but changed it and the same bug happened. I have the Start11 beta installed, but stil happens. If you need some system info, let me know

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basj
Join Date 03/2001
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Reply #11 August 8, 2023 8:29:02 PM
from Stardock ForumsStardock Forums

Quoting thomas5,
reply 10

I have the same issue, WIndows taskbar freezes. After some time. You can only change with ALT+TAb between open windows. Log out with the account and log in again th eproblem is gone until it happesn again. Fresh Windows 11 system, all updates installed. Thought it was my ssd, but changed it and the same bug happened. I have the Start11 beta installed, but stil happens. If you need some system info, let me know

Hello,
Sorry to hear you are having issues.Unless you also have Stardock's Groupy installed. Please start your own new thread. We will try to help you there. And yes, please include more details, please refer here: https://support.stardock.com/space/SHC/1387003915/Contacting+Stardock+About+Start+Product+Issues

Thanks
Basj,
Stardock Community Assistant.

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