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blackey02
blackey02
Join Date 05/2023
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Unable to activate Groupy2

May 11, 2023 2:55:56 PM from Stardock ForumsStardock Forums

I’m trying to activate Groupy2, but upon installation I’m presenting with a popup that tells me Groupy2 isn’t activated and, “Would you like to uninstall this product?” NO! I want to activate it! If I click Yes, Groupy2 is uninstalled, if I click No, then the app closes. Can I activate Groupy2 some other way than via the GUI?

Here's a link to a video of my issue.

groupy
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blackey02
TPScroggins
Join Date 03/2022
+82 sdsupport
Reply #1 May 11, 2023 4:03:09 PM
from Stardock ForumsStardock Forums

Blackey02,

Please check my response in the ticket we have been working on

Paul Scroggins
Associate Technical Support Analyst

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blackey02
Matt19849
Join Date 02/2024
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Reply #2 August 8, 2024 9:59:40 AM
from Stardock ForumsStardock Forums

Did you resolve this? I'm getting the same

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blackey02
basj
Join Date 03/2001
+1467 sdemployee
Reply #3 August 8, 2024 10:45:35 AM
from Stardock ForumsStardock Forums

Quoting Matt19849,
reply 2

Did you resolve this? I'm getting the same

Hello,
Sorry to hear you are having issues. Need to know more on your issue.

  1. Is this a new purchase of Groupy 2?
  2. Have you tried uninstall, reboot, redownload the installer from your account page. reboot again?
  3. Was Groupy ever run on your system as a trial or fully activated product?

Thank you.
Basj,
Stardock Community Assistant.

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blackey02
Matt19849
Join Date 02/2024
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Reply #4 August 8, 2024 11:02:56 AM
from Stardock ForumsStardock Forums

This is a fresh install, fully purchased and installing on a new laptop. It was fully activated on a previous laptop I had
I think it might be to do with the fact this is an arm64 machine

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blackey02
basj
Join Date 03/2001
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Reply #5 August 8, 2024 11:19:30 AM
from Stardock ForumsStardock Forums

Quoting Matt19849,
reply 4

This is a fresh install, fully purchased and installing on a new laptop. It was fully activated on a previous laptop I had
I think it might be to do with the fact this is an arm64 machine

Do you have Object Desktop active subscription or you purchased Groupy as a stand alone? If you have active Object Desktop subscription and you download Groupy from the Object Desktop Insider list, that version should work on ARM base system. For Groupy standalone purchase, ARM base version not available yet.

Thank you,

Basj,
Stardock Community Assistant

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