Hello,
Sorry to hear you are having issues. If you go via the All Program->Universal Application-> does the list show up there. If it is, try this. Uninstall Start11, reboot immediately after the uninstall finished. Download and install the latest version https://forums.stardock.com/517565. Reboot again after the installation finished. Retest and report back.
Thanks
Basj,
Stardock Community Assistant.