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Stargate55
Join Date 02/2012
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[Resolved] DeskScapes 11b bugged !

Does not display correctly

March 30, 2023 9:22:01 PM from Stardock ForumsStardock Forums

Hi,

Prog: DS 11b 5

OS: Windows 10 Pro 22H2 - 19045.2728

I installed DS today over the previous DS10 and a "GERMAN" message (why not in my system language ? or at least in... english ?)  asked I guess to uninstall the old version before installing the new one which I accepted by clicking the button that triggered the uninstallation procedure. Had to redo the install after this.

The previous version DS 10 worked somewhat fine with several lacks though but... the animated wallpaper worked fine in the different display settings.

The actual DS11b5 does NOT work properly :

The animés screen display don't show properly 95% of the time: all I get is a tiled display on the 1/4th or 1/5th top part of the screen and the remainder of the screen is black. Sometimes, I chose a particular animé and the screen displays (on the top band) a previously chosen animé.

A big reprogramming is in order.

My screen is 2560X1080.

Another annoyment is the way an animated wallpaper is implemented.

Another annoyment is the fact that the actual animated wallpaper is not shown on the top of the main DS GUI for us to tweak.

I bought this DS11b program despite having bought the previous version thinking to see some great improvements but... I wait to see a functional upgrade. Should I ask for a refund ?

 

Best regards,

Stargate55

deskscapes
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Stargate55
basj
Join Date 03/2001
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Reply #1 March 30, 2023 9:54:52 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. DS11B5 work fine for me. Not sure why it is not working for you. It will be great if you can post a video grab showing us the issue you're having. Or, would like to suggest do a purge and reinstall steps as mentioned here:https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling, remember to redownload the installer again. Reboot after the purge and after the install.  This is just to make sure you have a clean install Deskscape11 and retest all your issue.

Thanks
Basj,
Stardock Community Assistant.

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Stargate55
Stargate55
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Reply #2 March 30, 2023 10:31:22 PM
from Stardock ForumsStardock Forums

Will reinstall as you suggest but I still have the installer. No need to re-download it...

Do you have a hash number to verify it ?

Many thanks,

Stargate55

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Stargate55
basj
Join Date 03/2001
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Reply #3 March 30, 2023 10:38:44 PM
from Stardock ForumsStardock Forums

Quoting Stargate55,
reply 2

Do you have a hash number to verify it ?

No I don't have it.

Thank you,

Basj,
Stardock Community Assistant

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Stargate55
Stargate55
Join Date 02/2012
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Reply #4 April 3, 2023 2:29:55 PM
from Stardock ForumsStardock Forums

Hi,

Here are some images of DS 10 and DS 11 behaviour.

You can see that in DS 10, the rendering thumbnail viewer renders wrongly* BUT... the desktop result is correct.

The DS 11 images shows the opposite : the rendering thumbnail viewer renders correctly but... the desktop result is flawed !!!

*I have to stress that I changed my graphic card recently with a used Gigabyte GTX 1660 Ti OC 6G and installed the latest drivers.

If you still prefer a video, just ask...

DS 10 (1)

DS 10 (2)

DS11.1

Many thanks

Stargate55

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Stargate55
basj
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Reply #5 April 3, 2023 9:21:34 PM
from Stardock ForumsStardock Forums

Hello,

Need to ask did you do the purge part? If yes, please try cleanboot and see if that help. https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

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Stargate55
basj
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Reply #6 April 3, 2023 10:03:36 PM
from Stardock ForumsStardock Forums

Also, please review this video and check those setting.

Thank you,

Basj,
Stardock Community Assistant

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Stargate55
Stargate55
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Reply #7 April 3, 2023 11:41:18 PM
from Stardock ForumsStardock Forums

Yes ! in both DS 10/11 reinstalls I previously did the "purge" then uninstalled the remainder artifacts of the program with 'Uninstall Tool'.

Before doing your cleanboot procedure, do you want me to purge and uninstall the program ?

Will now look at your suggested video...

Best regards

Stargate55

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basj
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Reply #8 April 3, 2023 11:54:04 PM
from Stardock ForumsStardock Forums

No, no need to do the purge and reinstall steps again. Report back after you've check the video and compare the setting.

Thank you,

Basj,
Stardock Community Assistant

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Stargate55
Stargate55
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Reply #9 May 5, 2023 10:01:01 PM
from Stardock ForumsStardock Forums

Hi basj,

The problem was a faulty monitor ! I bought a new one and DX11 works fine now...

Best regards

Stargate55

 

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basj
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Reply #10 May 5, 2023 10:05:33 PM
from Stardock ForumsStardock Forums

Great, glad you resolved it. Thank you for reporting back.

Basj,
Stardock Community Assistant

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