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adriancrowson
adriancrowson
Join Date 10/2012
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Fences 3 activation failure

January 24, 2023 10:19:00 AM from Stardock ForumsStardock Forums

error -11 when trying to activate

stardock software accounts and activation help
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adriancrowson
basj
Join Date 03/2001
+999 sdemployee
Reply #1 January 24, 2023 7:01:59 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues.

First, Make sure you're using the correct key for Fences V3. Than, please check if you have not reach maximize activation count. You should try deactivate old activation using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct.

Try those and if still fail, please raise a support ticket using the link below. Choose account management option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/-1

Thanks
Basj,
Stardock Community Assistant.

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adriancrowson
adriancrowson
Join Date 10/2012
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Reply #2 January 30, 2023 7:03:22 AM
from Stardock ForumsStardock Forums

I have now purchased Fences 4. Still getting the same error. No other devices are activated.

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adriancrowson
basj
Join Date 03/2001
+999 sdemployee
Reply #3 January 30, 2023 7:23:01 AM
from Stardock ForumsStardock Forums

Once you purchased Fences 4, you should have receive Fences 4 license key. If not, you can use this guide to get to your license key: https://forums.stardock.com/486311/accounts-and-activation-support-faq#gettingproducts. Make sure to put in the correct email address that linked to your purchase. Once you get the key please use it to activate Fences 4.

Thank you,

Basj,
Stardock Community Assistant

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adriancrowson
adriancrowson
Join Date 10/2012
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Reply #4 January 30, 2023 7:52:12 AM
from Stardock ForumsStardock Forums

i have the key via email. activation fails with code -11

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adriancrowson
adriancrowson
Join Date 10/2012
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Reply #5 January 30, 2023 7:53:58 AM
from Stardock ForumsStardock Forums

i have also logged onto Stardocks to confirm the code. I have also confirmed that i have no other devices active. Still fails

 

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adriancrowson
basj
Join Date 03/2001
+999 sdemployee
Reply #6 January 30, 2023 7:57:37 AM
from Stardock ForumsStardock Forums

Please raise a support ticket using the link I give above (reply#1) so Support can check your account detail. Include all your purchase details in there.

Thank you,

Basj,
Stardock Community Assistant

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adriancrowson
adriancrowson
Join Date 10/2012
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Reply #7 January 30, 2023 12:33:54 PM
from Stardock Games ForumsStardock Games Forums

Sorted. For your info the -11 error was because the Fences software wasnt able to communicate with the activation server. We added the server address to "Barracuda Web Filtering" and all worked ok

Thanks for the help basj

 

ady

 

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adriancrowson
basj
Join Date 03/2001
+999 sdemployee
Reply #8 January 30, 2023 7:00:10 PM
from Stardock ForumsStardock Forums

Great, glad you figured it out.

Thank you,

Basj,
Stardock Community Assistant

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