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IT_Face_Support_Tech
Join Date 11/2022
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Unable to Activate

Not accepting e-mail address

November 28, 2022 2:40:25 PM from Stardock ForumsStardock Forums

I am an tech support  person and the user I am representing attempted to use the product key e-mailed to them after receiving an e-mail from your company. I copied the key from the e-mail and pasted it into the Product key field and then pasted the user's e-mail address into the e-mail address field. Upon clicking the activate button I receive the following error message :

This is the e-mail message prior to the provided Product Key:

How do I get this product activated?

accounts and activation help
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IT_Face_Support_Tech
TPScroggins
Join Date 03/2022
+59 sdsupport
Reply #1 November 28, 2022 4:29:14 PM
from Stardock ForumsStardock Forums

Are they/you using the correct version for the key provided?  (Fences3 keys will not work on Fences 4)

 

Paul Scroggins
Associate Technical Support Analyst

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IT_Face_Support_Tech
IT_Face_Support_Tech
Join Date 11/2022
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Reply #2 November 29, 2022 6:45:41 AM
from Stardock ForumsStardock Forums

I started with the Fences 3 version and I received a different error message, that the product key was not valid. Now with the current version of the software (ver 4.5) the key is accepted but not the e-mail address. 

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IT_Face_Support_Tech
TPScroggins
Join Date 03/2022
+59 sdsupport
Reply #3 November 29, 2022 8:57:18 AM
from Stardock ForumsStardock Forums

Please submit a ticket with the following link:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139

Include the key and the registered email address and I can take a look at what is happening

 

Paul Scroggins
Associate Technical Support Analyst

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IT_Face_Support_Tech
mikesfences
Join Date 06/2021
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Reply #4 December 22, 2022 4:42:03 PM
from Stardock ForumsStardock Forums

I had an account for two years, upgraded to another computer.

I bought a second fences account using the same email.

How do I get fences on the second computer ?

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IT_Face_Support_Tech
basj
Join Date 03/2001
+1002 sdemployee
Reply #5 December 22, 2022 6:57:00 PM
from Stardock ForumsStardock Forums

Quoting mikesfences,
reply 4

I had an account for two years, upgraded to another computer.

I bought a second fences account using the same email.

How do I get fences on the second computer ?

Hello,
You just need to install on the second computer and activate it. Use this guide to get the keys number: https://forums.stardock.com/484254/getting-your-products-and-keys.

Thanks
Basj,
Stardock Community Assistant.

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