I am an tech support person and the user I am representing attempted to use the product key e-mailed to them after receiving an e-mail from your company. I copied the key from the e-mail and pasted it into the Product key field and then pasted the user's e-mail address into the e-mail address field. Upon clicking the activate button I receive the following error message :
This is the e-mail message prior to the provided Product Key:
How do I get this product activated?