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Shorng
Join Date 05/2013
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Can't run the game

Entry Point Not Found error

October 27, 2022 1:37:43 PM from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Running the game from the Epic Store launcher doesn't work, and when I manually run the sins2.exe I get a popup saying "procedure entry point for GetDpiForWindow could not be located in the dynamic link library USER32.dll".

What does this mean and how do I fix it?

sins of a solar empire ii
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DerekPaxton
Join Date 03/2003
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Reply #1 October 27, 2022 1:40:39 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

We are investigating. Is anyone else running into this issue?

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DerekPaxton
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Reply #2 October 27, 2022 1:49:17 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

What OS are you using Shorng?

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Julius824214
Join Date 10/2022
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Reply #3 October 27, 2022 2:02:02 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Hi Folks, i can start the game but pressing "any key" wont bring me past the starting screen. Any idea? im quite surprised...

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DerekPaxton
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Reply #4 October 27, 2022 2:03:38 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Julius824214,
reply 4

Hi Folks, i can start the game but pressing "any key" wont bring me past the starting screen. Any idea? im quite surprised...

Are you sure the screen has focus? can you click on it with the mouse?

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Shorng
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Reply #5 October 27, 2022 2:04:59 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

I'm using Windows 7.

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DerekPaxton
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Reply #6 October 27, 2022 2:07:12 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Shorng,
reply 6

I'm using Windows 7.

Sorry, Windows 7 isn't supported.

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Julius824214
Join Date 10/2022
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Reply #7 October 27, 2022 2:10:41 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

I restarted the system and now it works. And to be honest im a bit shocked by whats on offer. Technical Preview or not.  :-/

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Tatiora
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Reply #8 October 27, 2022 2:47:14 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Julius824214,
reply 8

I restarted the system and now it works. And to be honest im a bit shocked by whats on offer. Technical Preview or not.  :-/

Hey Julius!

I invite you to read this post that Brad put out earlier this week outlining more clearly what our intent is for this technical preview. Our interview with PC Gamer also clearly outlines expectations and what our roadmap is. Hope this helps!

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thedreamon
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Reply #9 October 27, 2022 2:56:13 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Julius824214,
reply 4

Hi Folks, i can start the game but pressing "any key" wont bring me past the starting screen. Any idea? im quite surprised...

I got the same problem. I am using win10. I restarted my system and tried again but nothing happens. I cant get pass the start screen.

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DerekPaxton
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Reply #10 October 27, 2022 2:58:40 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

interesting. 

Quoting thedreamon,
reply 10

Quoting Julius824214,
reply 4

Hi Folks, i can start the game but pressing "any key" wont bring me past the starting screen. Any idea? im quite surprised...

I got the same problem. I am using win10. I restarted my system and tried again but nothing happens. I cant get pass the start screen.

Interesting. If you would like to ping me on Discord (I'm Derek#7342) I'm happy to screen share and check it out with you.

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DerekPaxton
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Reply #11 October 27, 2022 3:08:57 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

thedreamon and I had a call and it started working. We think maybe he wasn't logged into epic, once he clicked that popup to login he seems fine.

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thedreamon
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Reply #12 October 27, 2022 3:09:29 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Thank you for your kind help. It works now. My discord was offline maybe it was the case.

Thanks again for this great game.

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Shorng
Join Date 05/2013
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Reply #13 October 27, 2022 5:01:43 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting DerekPaxton,
reply 7


Quoting Shorng,
reply 6

I'm using Windows 7.



Sorry, Windows 7 isn't supported.

 

What Operating Systems are supported?

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DerekPaxton
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Reply #14 October 27, 2022 5:36:53 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Shorng,
reply 14

Currently need Windows 10, version 1607

Windows 10, version 1607 or later

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Mymmelmann
Join Date 06/2013
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Reply #15 October 27, 2022 7:14:40 PM
from Stardock ForumsStardock Forums

Hi Derek,

I am also experiencing some errors, i cant get past the press any key screen.

i get a box popup that says i dont have ownership of the game?

can you please help with this error? i would love to start testing out this new SOASE.

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DerekPaxton
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Reply #16 October 28, 2022 9:37:16 AM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Mymmelmann,
reply 16

Hi Derek,

I am also experiencing some errors, i cant get past the press any key screen.

i get a box popup that says i dont have ownership of the game?

can you please help with this error? i would love to start testing out this new SOASE.

That usually means you aren't logged into Epic (for some reason you can have the launcher up, but not be logged in).

Typically there is a popup somewhere asking you to validate your epic login. Once you click okay to that you will be fine.

I've pinged you on Discord just to make sure this works for you.

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Yarlen
Join Date 01/2005
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Reply #17 October 28, 2022 3:12:32 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

There's a potential fix for this up on the Test Version - https://forums.sinsofasolarempire2.com/515191/sins-ii-hotfix-update

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DerekPaxton
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Reply #18 October 28, 2022 5:01:28 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Please let us know if this fixed the issue for you.

 

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CH-929150051
Join Date 10/2022
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Reply #19 October 28, 2022 10:49:22 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Same problem that does not start，win10 21H2 

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Larz4386
Join Date 10/2022
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Reply #20 October 29, 2022 3:08:26 AM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Hello, I can't start the game. It always hangs up at the start screen. 

 

I have the following system:

- i7 12700K

- RTX 3080

- 32GB DDR4

- Win 11

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MrSoulinet
Join Date 09/2015
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Reply #21 October 29, 2022 10:20:26 AM
from Stardock ForumsStardock Forums

Same here. Stuck at the 'Press any key' step.

Running TechPreview_1a 1.0.12.0 Windows  H2 on the following specs :

  • i9-10900KF
  • RAM : 32 Go
  • GPU : 3080 Ti

Running sins2.exe directly from the install directory returns the following error:

'Epic Game Ownership is unknown. You must start the game when connected to Epic at least once before playing offline. If you believe that you have received this message in error, please view our troubleshooting guide. If the problem persists, please visit our support forums.

version=1.0.12 (18)

log=C:\Users\phnx_\AppData\Local\sins2_pre_alpha\logs\sins2_log_13272.txt'

Is there a way to upload the log file for you to chek it out ?

I checked my login status on the Epic Launcher and i'm logged in.

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Yarlen
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Reply #22 October 31, 2022 8:37:09 AM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Yes, it appears our fix was not successful on the test build. We'll keep looking at it.

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MrSoulinet
Join Date 09/2015
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Reply #23 October 31, 2022 11:42:45 AM
from Stardock ForumsStardock Forums

Just a heads up : I installed Epic Games on another computer of mine, with drastically different specs (way lower actually) and was able to start the game just fine.

I also uninstalled the game, and Epic Games from the main computer, then installed again, with the same result as above.

Hope this tidbit of information can help pinpoint the issue. I'm not really eager to play Sins II on a 6 yo laptop   

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DerekPaxton
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Reply #24 October 31, 2022 1:25:55 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Quoting Yarlen,
reply 22

Yes, it appears our fix was not successful on the test build. We'll keep looking at it.

Not 100% successful but it fixed some people.

lefrancgregory are you playing on the Public or Test branch?

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MrSoulinet
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Reply #25 October 31, 2022 2:27:00 PM
from Stardock ForumsStardock Forums

Quoting DerekPaxton,
reply 24


lefrancgregory are you playing on the Public or Test branch?
I tried both, with identical results.

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