The Support forum has this sticky post:

https://forums.wincustomize.com/512674/a-summary-of-how-to-request-support-with-useful-links

Unfortunately, most folks don't search and others probably don't know of the existence of the forum.

You're suggesting a banner...and most don't read them either.

Heck, even if a "how to" were included with the software, it would go unread.

That's good if posting about a software problem so, this might serve as well or better? 

"IF POSTING ABOUT A SOFTWARE PROBLEM, PLEASE NOTE YOUR WINDOWS VERSION, BUILD NUMBER AND SOFTWARE VERSION NUMBER!"

The colors are fine, the only fly in the ointment being Stardock's customer base is international and not everyone knows or prefers to post in English. Still, it's a good idea and I'll bring it up in admin forums. 

Thanks for trying to help, pelaird. 👍

It is a good idea but does have some caveats; one being that the 'New topic' button (and underlying action) is for all the forums - non-software ones as well.  That said, I'll think about it and see what I can come up with.

To be honest, it is my desire (goal) to get rid of the current forums altogether and move to a better product - a Reddit style (voting, threaded, etc) one is what I have in mind.  What cant be lost, however, is all the history from our current ones and that import process will be a challenge as well as not losing our search results from the likes of Google. 

As always, thanks for the feedback. 

Sean Drohan
Stardock Product Lifecycle Manager