doing as instructed by changing Start11 to "Windows 11 style" I have the "pin to Start11" choice and I can do so.
Keeping Windows 11 style, I can click on start and execute "tax help software" fine.
If I switch Start11 back to Modern, I can no longer see "tax help software".
Could be that I have too many pinned items. But on the Windows 11, Start 11 screen there are only 30 pinned items including "tax help software" the last one.
For Modern, I thought I have "left hand side shortcuts" set to 45 but only 7 shortcuts appear at the top, which I assume are the pinned items?